Overview : Teknion is currently hiring a full-time Technical Services Project Manager for our North York, ON head office.
The Technical Services Project Specialist is key member of major project teams responsible for providing technical project support and coordination.
In this role individual assists in developing complex customized product solutions, coordinates between various engineering and manufacturing groups to ensure clear and timely communication and ensures custom requests are clearly defined, priced and produced.
Technical Services Project Specialist provides consulting support in product applications and technical questions.
Responsibilities : Technical Consulting & Support :
Provide consulting support to our dealers on product customization and specification.
Review special orders with appropriate teams.
Conduct CAD interference checks for complex multi-facility customized product (Solidworks model assembly and measurements).
Enter special pricing requests for direct business and complex specials.
Ability to specify products as required.
Provide structure and guidance to our dealers when entering special requests.
Escalate technical concerns. (Pricing, drawings, Bill of Material, prototype).
Overall review of the solution and technical information for accuracy.
Maintain ongoing knowledge database of common custom requests and solutions.
Provide oversight and risk mitigation for complex projects. Coordinate engineering reviewsRequest and review mockups and proof of conceptRecommend and support order previews
Project Management of Complex Customization
Create and maintain a detailed schedule for the customization activities.
Coordinate and maintain regular project status meetings and minutes.
Identify and mitigate risks with respect to customized products and finishes. Ensure effective action plans are in place.
Provide weekly and monthly status reports. Provides volume of workload and key challenges.
Liaising with the Dealer / Customer to develop a project time line that satisfies the customer’s requirements and is consistent with Teknion’s customization and manufacturing capabilities.
Communicate and expedite special request activities (pricing, drawings, Bill of Material) to meet RFP deadlines.
Review lead-times and highlight long lead-time items. Provide consulting and escalation support to manage any timelines not in line with project.
Identify and implement a process to engage the technical service team for support.
Managing and maintaining standards for global clients.
Mechanical engineering degree preferred but not required.
Knowledge of the office furniture industry is desirable.
General understanding of manufacturing operations
Ability to read engineering drawings.
Working knowledge of Solidworks and Autocad (basic model assembly and measurement).
Knowledge of specification tools is desirable ( 20 / 20, Project Matrix )
Excellent computer skills, including Microsoft Word, Excel, MS Project and PowerPoint,
Ability to quickly learn and apply new disciplines, techniques and technologies.
Excellent conflict mediation and problem solving skills.
Strong written and verbal communication skills
Strong organizational skills
Experience with client relations