Heritage Presenter - Heritage Programs
Federal Public Service
Banff National Park of Canada (Alberta)
39d ago

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.

No Cover Letter Required Respond to questions in the on-line application

Note : Additional information may be requested after closing date for screening and / or assessment purposes.


Working under supervision of Interpretation Officer / Coordinator’s, the GT 01 Heritage Presenter delivers interpretive presentations, programs, activities and special events that engage Canadians and other visitors in the learning, enjoyment, connection to, and appreciation of the natural and cultural heritage of the Rocky Mountain House National Historic Site.

Candidates should also demonstrate flexibility in response to the organizations changing needs and will be able to learn quickly and pick up new methods and techniques both within and outside their current area of expertise.

This position is responsible for :

  • Presenting meaningful, captivating and enjoyable interpretation programs and activities that enhance the overall visitor experience of the national historic sites, routinely in period costumes and / or a Parks Canada uniform.
  • Perform cashier duties, sell permits; assist in the operation of sales outlets.
  • Greet and orient visitors; deliver reception, orientation, public safety and visitor experience information.
  • Adapt information when delivering presentations to address the needs of specific visitor groups and individuals, to reflect a target market and personal approach.
  • Participate in the coordination and delivery of familiarization tours for clients and tourism industry stakeholders.
  • Participate in the coordination and delivery of after-hours special events and private functions.
  • Contribute to the overall national historic site visitor experience through the course of work; respond to general inquiries, direct visitors to sources of information and service areas, and direct visitor complaints;
  • remain attentive to national historic site conditions and environments to detect and report incidents and undesirable situations ;
  • advise visitors and assist with possible solutions.

    Intent of the process

    The results may be used in the future to fill permanent or temporary vacancies that may arise at the GT-01 group and level in the Banff Field Unit, in various locations, with full or part-

    time hours for various tenures, such as : Indeterminate, Term, Acting Assignment or Assignment at level, depending on status of the selected candidate

    Positions to be filled : Number to be determined

    Your résumé.

    Contact information for 3 references.

    You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

    Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification.

    Failing to do so could result in your application being rejected.

    In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


    Graduation with a diploma from a recognized secondary school with specialization in interpretation, dramatic arts, museum studies, history, or other discipline relevant to the position.

    An acceptable combination of individual courses relevant to the position (i.e. interpretation, performing arts, and public speaking), training and experience may be considered


  • Two years of experience in delivery of interpretive programs, theatre / performing arts, museum education or storytelling
  • Delivering messages / information to groups in face-to-face situations with the purpose of animation, demonstration, role play and education
  • Responding to public and visitor inquiries, providing guidance and information
  • Supporting the delivery of special events
  • The following will be applied / assessed at a later date (essential for the job)

    Various language requirements

    English Positions : English essential

    Bilingual Positions : English and French Imperative (BBB / BBB)


  • The Parks Canada Agency and its mandate
  • Communication, presentation and interpretive techniques such as storytelling, demonstration, guided tours and first person period costume role-play
  • General knowledge of the National Historic Sites Visitor Experience offer in the Banff Field Unit

  • Visitor / Client Focus : Provide service excellence to visitors and external / internal clients. Maintain a positive and energetic attitude while continuously engaging with high volumes of people and a busy environment.
  • Communication through Interpretation : Listen to others and communicating articulately to inform, influence and involve.
  • Team Work : Work collaboratively with others to achieve organizational goals.
  • Adaptability : Adapt in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
  • Creativity and Innovation - Generating viable, new approaches and solutions.
  • Initiative : Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Personally connects with others
  • Makes things happen
  • Exercises sound judgment
  • Strives for excellence
  • The following may be applied / assessed at a later date (may be needed for the job)


  • Willingness to wear a Parks Canada uniform and / or dress in period costumes
  • Willingness to work weekends, irregular hours, overtime and / or statutory and provincial holidays
  • Work from various locations
  • Conditions of employment

  • Successful completion and maintenance of enhanced reliability security clearance including fingerprints
  • Possession and maintenance of a valid Driver’s License
  • Other information

    We will only accept online applications received via the jobs.gc.ca website.


    1.Living accommodations will not be provided.

    2.If selected for an interview, candidates may be responsible for their own travel costs to the interview and / or making alternate arrangements such as video conferencing.

    Applicants must clearly demonstrate how they meet the Education and Experience factors listed in the Essential Qualifications when responding to the questions in the on-

    line application. Applicants must write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples.

    Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.

    Resumes will be used as a secondary source to validate the experience described when responding to the questions in the on-line application.

    Failure to clearly demonstrate how you meet the Education and Experience factors when responding to the questions in the on-

    line application, may result in the rejection of your application.

    Normally, applicants will not be solicited for incomplete or possible missing information.

    Additional information may be requested after closing date for screening and / or assessment purposes.

    Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society.

    We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

    The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act.

    Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

    In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes.

    Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

    Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-

    appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid.

    Please contact Catherine Bellerose, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

    Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-

    800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

    Persons are entitled to participate in the appointment process in the official language of their choice.

    We thank all those who apply. Only those selected for further consideration will be contacted.

    Travel cost for individuals who are not Federal Public Servants will not be covered.

    The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are .

    The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments.

    If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

    Information received relating to accommodation measures will be addressed confidentially.

    We thank all those who apply. Only those selected for further consideration will be contacted.

    Contact information

    Greg Joyce, National Historical Site & Visitor Experience Manager Date modified : 2017-10-12

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