Account Representative - HVAC Service Sales
Johnson Controls
Richmond Hill, Ontario, Canada
19d ago

What you will do

Under general direction is responsible for the sale of Johnson Controls Building Technologies & Solutions (BT&S) offerings to bulding owners at the Director and / or Vice President level.

Promote the Johnson Controls value proposition to building owners / end users by providing business and technical solutions.

Builds and manages long term customer relationships / partnerships with assigned accounts. Responsible for customer satisfaction and loyalty while working in conjunction with operations partners.

Positions renewable service agreements as a foundation of managed account relationships. Executes the sales process to aid in cultivating and managing long-

term relationships and in seeking out, qualifying and closing new sales opportunities. Utilizes sales tools to plan and document sales progress as well as increase business opportunities across all BT&S-

Lines of Business in assigned accounts. Seeks to expand the depth and breadth of Johnson Controls offerings sold within assigned accounts.

Actively participates as a member on select account teams on key and target customer accounts. May lead the account team (market customer leader) on assigned target and key accounts where significant growth opportunities exist and more robust expertise is required from others to solidify the opportunity.

Seeks to continually develop sales skills and to enhance knowledge of the JCI product and service offerings.

How you will do it

Sells, with minimal supervision, the Johnson Controls offerings persuasively, persistently and confidently to building owners at the D-

level while reaching optimal profit levels. Focuses on improving the existing and new facilities to allow the building owner to achieve business objectives.

Manages multiple, ongoing, opportunities. Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing assigned customers.

Builds partnering relationships with the owner or owner representatives responsible for the decision-making process to drive the sale of Johnson Control offerings.

Actively listens, probes and identifies concerns. Understands the customer's business cycle and industry. Demonstrates technical and business expertise and maintains a high level of credibility.

Garners loyalty, trust and commitment from the customer.

Seeks out, targets and initiates contact with multiple prospective customers in alignment with JCI strategy. Develops and maintains a network of industry contacts.

Understands and leverages the sales process outcomes as well as demonstrates evidence of advancing the sell. Shares technical knowledge plus business expertise with the customer to match the solution to the customer’s operational need and favorably position Johnson Controls.

Qualifies and assesses potential customers.

Addresses customer's operational and environmental objectives, needs and requirements. Recommends solutions and links customer objectives to total value solution and competitive advantage.

Differentiates Johnson Controls services and products from competitors by applying creativity, ingenuity, and innovation in a value added sales approach.

Positively and credibly influences BE strategies with owners. Frequently creates competitive, high quality and timely estimates, proposals, and cost / benefit analysis.

Effectively writes, and presents proposals. Negotiates value, addresses resistance and closes the sale. Differentiates Johnson Controls as a total building environment supplier.

Utilizes applicable sales tools effectively to plan and document progress as well as increase business opportunity in accounts.

Leverages Johnson Controls sales process to close sales quickly. Manages the high activity of the pipeline in the managed system with a focus on sales phase, close date, and probability of a close as well as other pertinent information.

Acts as the customer’s advocate in interactions with Johnson Controls to ensure the customer obtains the best value from Johnson Controls offerings.

Sets appropriate customer expectations on Johnson Controls offerings. Participates in final project inspection. Ensures that the customer is trained and oriented to system operation and the value of services delivered.

Actively establishes a mentee relationship with a Sr Account Executive within the branch to assist with their development as a professional BE sales person, with the goal of enhancing his or her productivity.


Bachelor’s degree in business, engineering, or related discipline required.

A minimum of one year of successful field sales experience.

At least one year successfully selling HVAC or building automation system industry.

Demonstrates a commitment to integrity and quality in business.

Excellent initiative and interpersonal communications skills.

Demonstrated ability to influence the market at key levels.

HVAC experience and technical skills.

MBA preferred

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