Summary of Responsibilities :
Reporting to the Golf Operations Manager and Golf Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following :
Be present on the course during their shift visiting guests a minimum of two times per nine holes.
Engaging guests in a meaningful way determining the level of satisfaction with their experience and resolving all guest issues in the moment or seeking assistance.
Having guest amenity stocks available in their golf cart to service guest requirements on the course where necessary
Being empowered to turn moments into memories providing guests individualized touches as appropriate
When engaging guests, offer meaningful insight about the course, area, mountains, wildlife, etc.
Ensure golfers are safe and are aware of the on-course facilities.
Manage the daily Pace of Play expectations ensuring a free flowing uninterrupted golf experience for guests and using provided techniques and procedures for handling slower groups.
Be constantly aware of Daily conditions, exceptions, information and changing situations to properly manage movement around the course and update people as required.
Inform the golfers about on-course wildlife, and how to deal with their presence.
Keep the course clean & free of debris. Constantly look for garbage or defected objects (ie; rakes) and own the situation and handle the clean up or replacement immediately.
Proper record keeping and tracking of Golfers and power carts; with the help of the Pro-Shop and starter you should know where every golfer is.
Constant communication with the deck to receive information and advice for departure any situations that occurred on course or dissatisfied guests.
Keep the 11th and 18th holes free of range balls.
While roaming the course, it is expected during slower times that you will exceed customer expectations by; repairing pitch marks, tending flags as appropriate, collecting range balls off the course and raking bunkers.
When in a stationary situation, ensure to engage each group providing necessary instructions depending on their pacing and using service excellence skills to ascertain how their experience is going.
Other duties as assigned
Q ualifications :
Previous experience is an asset
Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions
Good knowledge of the game of golf would be an asset, knowing game formats and golf etiquette
Demonstrated exceptional guest service with a passion to continually exceed expectations and anticipate need
Proactive with a demonstrated eye for detail and the ability to manage multiple functions
Proficient in computer skills (tee sheet system)
High School diploma
Class 5 Drivers License
Updated drivers abstract
Able to work flexible hours (early morning, evening and occasional split shifts)
Ability to deal with high-pressure situations in a fast-paced environment
Physical Aspects of Position (include but are not limited to) :
Constant sitting and driving throughout shift
Lifting Required : (50 lbs.) : Golf bags, boxes of bottled water, crates of golf balls etc
Repetitive Tasks / Movements : Sitting / driving for extended periods.
Perks : Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage / fitness centre / spa / golf discounts, employee assistance program.
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.