Golf Course Starter/Ambassador (Seasonal Spring/Summer 2019)
FRHI
Banff, Canada
1d ago

Summary of Responsibilities :

Reporting to the Golf Operations Manager and Golf Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following :

  • Be present on the course during their shift visiting guests a minimum of two times per nine holes.
  • Engaging guests in a meaningful way determining the level of satisfaction with their experience and resolving all guest issues in the moment or seeking assistance.
  • Having guest amenity stocks available in their golf cart to service guest requirements on the course where necessary
  • Being empowered to turn moments into memories providing guests individualized touches as appropriate
  • When engaging guests, offer meaningful insight about the course, area, mountains, wildlife, etc.
  • Ensure golfers are safe and are aware of the on-course facilities.
  • Manage the daily Pace of Play expectations ensuring a free flowing uninterrupted golf experience for guests and using provided techniques and procedures for handling slower groups.
  • Be constantly aware of Daily conditions, exceptions, information and changing situations to properly manage movement around the course and update people as required.
  • Inform the golfers about on-course wildlife, and how to deal with their presence.
  • Keep the course clean & free of debris. Constantly look for garbage or defected objects (ie; rakes) and own the situation and handle the clean up or replacement immediately.
  • Proper record keeping and tracking of Golfers and power carts; with the help of the Pro-Shop and starter you should know where every golfer is.
  • Constant communication with the deck to receive information and advice for departure any situations that occurred on course or dissatisfied guests.
  • Keep the 11th and 18th holes free of range balls.
  • While roaming the course, it is expected during slower times that you will exceed customer expectations by; repairing pitch marks, tending flags as appropriate, collecting range balls off the course and raking bunkers.
  • When in a stationary situation, ensure to engage each group providing necessary instructions depending on their pacing and using service excellence skills to ascertain how their experience is going.
  • Other duties as assigned
  • Q ualifications :

  • Previous experience is an asset
  • Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions
  • Good knowledge of the game of golf would be an asset, knowing game formats and golf etiquette
  • Demonstrated exceptional guest service with a passion to continually exceed expectations and anticipate need
  • Proactive with a demonstrated eye for detail and the ability to manage multiple functions
  • Proficient in computer skills (tee sheet system)
  • Highly organized
  • High School diploma
  • Class 5 Drivers License
  • Updated drivers abstract
  • Able to work flexible hours (early morning, evening and occasional split shifts)
  • Ability to deal with high-pressure situations in a fast-paced environment
  • Physical Aspects of Position (include but are not limited to) :

  • Constant sitting and driving throughout shift
  • Lifting Required : (50 lbs.) : Golf bags, boxes of bottled water, crates of golf balls etc
  • Repetitive Tasks / Movements : Sitting / driving for extended periods.
  • Perks : Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage / fitness centre / spa / golf discounts, employee assistance program.

    Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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