What will you be doing
Primary Duties and Responsibilities :
Working knowledge or strong ability to provide technical support for : Advanced AV Systems, Display technologies from Samsung including Samsung Magic Info, Microsoft Surface Hubs, Microsoft Teams based devices such as Crestron Flex, Room booking systems, Evertz AV over IP infrastructure, Biamp Audio (Program and Speech, DSP based systems;
Projection and Display Devices; Video Wall Display Systems; Digital Signage Systems; Streaming, Webcasting, Wireless Microphones / RF Systems;
PTZ Wall Cameras and Crestron XIO
Respond to escalated 3rd level customer support issues.
Working within a support desk environment
with ability to document and follow through on executing outstanding service tickets.
Conduct regular system checks and Preventative Maintenance visits / reports to identify trends, improvements, and ongoing issue resolution through manufacturer.
Ongoing Daily / weekly preventative maintenance visits and reporting to the Service Team to ensure equipment and customized space functionality is ready for use.
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair / replacement functions required to resolve customer issues) manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair / replacement functions required to resolve customer issues)
Identifying defective or failed equipment and take ownership to resolution, escalation, replacement of spares and updating asset inventories.
Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems.
Provide an accurate diagnosis of faults, removal, repair, test, implementation and operation of all aspects of audio visual, video conference, display and presentation technologies.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client’s business technology team to improve / evolve technology solutions.
Provide customer with an elevated level of AV tech competencies & support
Develop an on-going customer relationship, resulting in future customer loyalty
Physical Working Environment :
Client Site, Office Building, located downtown Toronto. Reporting to site daily.
What do we require from you?
Job Qualifications :
Education / Certifications :
High school or GED equal
A two-year diploma from a Technical School, or equivalent experience.
Required / Desired Knowledge, Experience and Skills :
CTS certification from AVIXA + manufacturer certs (Evertz, Biamp, Crestron, Microsoft, Samsung, Magic Info)
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Preference given to 3-5 years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts;
crimping / punch-down connections.
Competencies in Microsoft Teams, Surface Hub, and video IPTV, Streaming, Webcasting products.
Understanding of AV Networking, System Administration, and backend AV system. Desired.
Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols).
Must be able to be very client facing and work with high level executives in high pressure meeting situations.
Collaborative work environments with dynamic growth opportunities
Our commitment to your ongoing career development and education
Comprehensive competitive benefits package
Opportunities to work on some of the world's most iconic and innovative projects
The ability to shine as an industry leader
Diversified : Imagination Engineered
As an industry leading technology provider, Diversified proudly connects our dynamic global clientele with the technology solutions that keep them competitive in an evolving market.
From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, we turn technology dreams into strategic realities every day.
Our passionate team delivers the most innovative solutions, lives on the cutting edge of technology and is constantly growing to better serve our expanding customer-base around the world.
Connect to your future at Diversified, where if you can dream it, you can do it!