We are currently searching for a Full-Time Retail Key Holder to staff our client Nespresso’s location in Yorkdale Mall located in Toronto, ON to act as an ambassador of the Nespresso brand.
The Retail Key Holder will be responsible for taking orders, understanding & satisfying customer needs, listening & informing, along with proposing solutions to customer inquiries.
To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends, training will be provided, and you must have open availability to work between Monday and Sunday.
The position has an hourly pay rate of $18.00 per hour and this will be an ongoing position
The Retail Key Holder Responsibilities Include :
Provide guidance on following the Mystery Shopper scripts
Software, coffee and machine training for new employees
Return, tax exempt and cash handling management procedures
Nespresso policies procedures (related to Nespresso products)
Set training agenda for on-boarding new employees, along with develop a schedule for the staff to assist in the boutiques daily tasks and responsibilities
Communicates a clear understanding of the Company’s values
Role play (Mystery Shopper scenarios)
Provide employee recognition for team success
Ensure boutique is in stock with all supplies along with submit and process stock transfers and report stock deficiencies to manager
Understanding of Boutique Budget for Decoration and Tasting products
Prepare and review daily and weekly reporting on machine and capsule sales
Meet with the Manager on a weekly basis
The Retail Key Holder Qualifications Include :
Two years of training in customer relations & sales
Two years of experience in team management
College degree in business or a closely related field / High School Diploma or GED with equivalent experience
Good knowledge of Microsoft Office, IT phone system and of statistics
Good analytical skills and attention to detail
Strong interest in the Nespresso product and in coffee in particular