Solution Delivery Manager - ecommerce
mdf commerce
Longueuil, QC, CA
17h ago

Location : Longueuil, Quebec Currently working from home

mdf commerce inc . is a dynamic and fast-growing company, with a team of over 600 experts that are developing B2B solutions for today’s digital commerce needs.

We are a global leader in the development of a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers.

Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis.

Our E-Commerce team within our Orckestra product is looking for a Manager, Solution Delivery that will support project managers to ensure that projects deliveries are made within deadlines and budgets.

He will also have to interact with customers to an executive level to provide overall project status, issues resolution and escalation process.

His role will align on delivery approach, tools and processes with other internal teams, sharing / implementing best practices, whilst supporting technology solutions initiatives where relevant.

Main responsibilities :

  • Support project managers in project delivery by providing access to internal and external required support within all delivery phases;
  • Ensure that the delivery is compliant and meets the client’s needs and expectations;
  • Take a proactive part in suggesting technologies, tools and approaches;
  • Contribute to best practices, processes and the company’s delivery management knowledge base;
  • Act as a central point of communication between the Product Management and Technology teams on development-oriented projects;
  • Act as a buffer for the team against external distractions and contextual changes, effectively identifying and removing obstacles;
  • Proactively manage risks and issues related to the business area in a timely manner and make decisions to mitigate or resolve them as appropriate;
  • Work closely with project managers to ensure RAIDS are fully documented, mitigated, and escalated as required;
  • Ensure regular reporting is provided as required against the roadmap, plans and KPIs including KPIs and OKRs;
  • Govern delivery between stakeholders, manage complicated technology issues, ensure design, code and overall solution are of impeccable quality;
  • Be fully accountable for the overall customer experience in terms of delivery;
  • Take a proactive role in contributing to build and share best practices and processes for delivery management within the company;
  • Understand the financial models of the service business and manage the budgeting and forecasting wisely;
  • Manage within the approved financial targets, report on financial progress and success, analyze performance and implement improvement measures.
  • Desired profile :

  • Ability to understand Big Picture as well as to dive into project-level details;
  • Ability to establish and manage at scale in multi-region setup;
  • Strong communication skills, and proven ability to handle conflicts and taking on responsibility;
  • Domain knowledge of Retail / e-Commerce industries;
  • Strong knowledge of leading Digital and Omni-channel solutions;
  • Azur cloud services knowledge.
  • Qualifications :

  • Bachelor’s degree in IT, MIS, or relevant fields;
  • 10+ years of experience in software delivery or project Management;
  • 5+ years in positions of Delivery / Team Lead, Solution / Enterprise Architect, or Delivery / Project / Program Manager;
  • Experience delivering web applications using DevOps approach on a Cloud Service;
  • Strong Software Engineering / Solutions architect background;
  • Solid experience in managing delivery engagements end-to-end on teams averaging 10 20 people in total;
  • Experience in governing project delivery across the board of all stakeholders and proven track record in handling complicated engineering issues, assuring quality and timely delivery;
  • Experience with outcome-based setups, delivering on hard commitments and fixed timelines;
  • Agile / Scrum experience is a must.
  • Our offer :

  • A flexible work schedule (37.5 hours / week) in a friendly and dynamic environment;
  • Possibility of teleworking after the pandemic, no minimum number of days in the office will be imposed;
  • Work equipment provided while working from home;
  • Competitive salaries;
  • Full group insurance plans upon hiring;
  • Stock purchase plan after three (3) months;
  • Minimum 3-week vacation;
  • Paid vacations between Christmas and New Year’s Day;
  • Five sick days;
  • Two personal floating days.
  • mdf commerce : who are we?

    A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks.

    With 600+ employees in Canada, the United States, Europe and China, mdf commerce strives to provide a work environment that focuses creativity, flexibility and collaboration.

    How do we do it?

    We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.

    The position to be filled is within the E-Commerce team and more specifically on the following product :

    Orckestra Technologies Inc. , a mdf commerce product, is a leading provider of modern multi-channel commerce solutions, offering a unique commerce platform to create and manage the most compelling web, mobile and in-store shopping experiences.

    Built on the open Microsoft Azure cloud, our Commerce OrchestrationTM platform provides a single, centralized commerce foundation that unites all retail systems and customer touch points and helps businesses grow their businesses in the global marketplace.

    We power digital innovation for leading retailers and brand manufacturers, maximizing revenue growth by delivering differentiated retail experiences faster while reducing IT and operating costs.

    Only selected candidates will be contacted, but we thank you for your interest in the company.

    mdf commerce subscribes to a program of equity and equality in employment.

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