Bilingual Customer Service Rep- Billing - Full-time, Work from Home - Canada Wide.
TELUS
Fredericton, New Brunswick, CA
23h ago

Do YOU share OUR real passion for :

  • Advocating for our customers needs and creating a personalized experience
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator, listen, honest and clear
  • Getting things done by using each others unrivaled talents
  • Actively adapting to meet the changing needs of our customers
  • Position Overview :

    The Bilingual Customer Service Representative - Billing is responsible for all residential inbound phone calls consisting of account updates and history inquires while focusing on first contact resolution and customer retention.

    Responsibilities :

  • Handle incoming and outgoing calls from customers
  • Support customer billing inquiries as it relates to their invoices, services, pay cycles, payment types, researching disputes, resolving issues and accounts receivables
  • Navigating through various systems and tools
  • Identify, resolve and clarify any billing related issues and provide clear explanations to customers
  • Process customer payments and manage customer billing data as required
  • Identify and notify customers of overdue amounts on their accounts
  • Ensure data entry related to customer requests and internal data and governance guidelines
  • Educate and guide the customer through our web tool and educate them on self-serve options
  • Remember and apply various standard operating procedures
  • Other duties as assigned
  • Required Skills & Abilities :

  • High School Diploma
  • 1-2 years of relevant experience
  • Bilingual (French / English) is a requirement for this position
  • Ability to work within a team
  • Advanced written and verbal communication skills (French / English)
  • Analytical skills and problem solving
  • Customer service oriented
  • Ability to work in a fast paced and structured environment
  • Ability to multitask
  • Must have key boarding and software knowledge
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