Tokyo Smoke became a household name in cannabis long before the first legal gram was ever sold. Through our award-winning concept of combining craft coffee with cannabis accessories and lifestyle goods, Tokyo Smoke has been revolutionizing cannabis retail well before 10 / 17.
In addition to our Tokyo Smoke coffee shops, we now operate a growing network of beloved cannabis dispensaries. A proud part of the Canopy Growth family, we are now better positioned than ever to write cannabis history.
As we continue to expand our retail presence opening dispensaries across Canada, we are sparking something good’ through our community-focused, education-led and elevated shopping experience.
A major driving force behind this growth is, of course, our team. Our retail team brings the Tokyo Smoke brand to life sharing thoughtful, intentional and accessible education with our guests.
We make memorable retail experiences and consistently exceed our guest’s high expectations.
Joining us sparks an opportunity for you to be part of an industry-leading company alongside an ambitious and growth-focused team.
At Tokyo Smoke, we’re passionate about cannabis normalization and educating our community on how cannabis can ignite an intent-driven life.
If you are ready to be a trailblazer and make history here with us, we want to meet you!
Reporting to the Store Manager, the Compliance Lead owns an area of the retail business and uses strong leadership skills to create an exceptional experience for retail staff and customers.
As a member of the retail management team, you are accountable for compliance initiatives, and acting as a resource to your team mates.
You interact with customers as they enter the store and understand what it means to be a brand ambassador inside and outside of our stores.
You know what it takes to be a team player and are excited about the opportunity to have an impact by managing an area of the retail business.
Recognizing that we operate in a highly regulated industry, the Compliance Lead brings immense value to our retail locations, by protecting our ability to continue doing business.
Responsible for ensuring regulatory compliance at store level
Greet guests as they enter the store, checking identification and assessing intoxication
Be a leader in workplace health, safety and environment initiatives
Lead by example and deliver exceptional, intentional customer service
Stay up-to-date (and ensure staff are up to date as well) with product knowledge, company information, new launches, campaigns and promotions
Be a leader in supporting your teammates understanding of the evolving regulatory landscape
Be a leader in asset protection and loss prevention initiatives
Think outside the box and offer solutions to retail management team to improve and achieve operational excellence
Ensure the store meets and adheres to all compliance training and operational standards and procedures (education, security, checklists etc.)
Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
Assist the management team in interacting with regulatory inspectors, and reporting on their activities
Encourage and educate on pharmacovigilance
Demonstrate strong time management and organization skills to keep priorities in focus
Use strong floor management skills to manage the day-to-day operations of the store and drive sales
Own your area of the store architecture or retail business as a creative entrepreneur with a high degree of personal responsibility
Be detail oriented, taking notes and reporting accurately on events which occur in the store
Conduct weekly audits of the stores camera system to ensure regulatory compliance
Perform inventory spot checks and report on your findings
Assist team members in deescalating difficult situations
Enforce all company policies and programs, ensuring compliance
Complete tasks as assigned by the Store Manager and Assistant Store Manager
Recommend improvements to your compliance toolkit
Other duties as assigned
Minimum 1-3 years of floor management experience
Be at least 19 years of age
Able to lift boxes 5-30 lbs
Must be comfortable working evenings and weekends
Resourceful, creative and solution-oriented
A leader with a proven ability to train others
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Strong verbal and written communication skills and excellent organizational skills
You are interested in compliance and driven to ensure our stores operate within legislative requirements
You are open to feedback and coaching
You demonstrate high levels of integrity and personal responsibility
You are trustworthy and customer-oriented
Bonus points if you’ve worked in a regulated environment before
Preference may be given to candidates with first aid training