Senior Practice Manager - Engagement Management
Vancouver, BC, CA
2d ago
source :


At Amazon Web Services (AWS), we're looking for an experienced leader to build our Canada Engagement Management professional services specialty team.

As the person in this role, you will be responsible for ensuring the successful delivery of engagements to customers across the continent.

You will expedite stakeholder alignment, team cohesion and risk mitigation while ensuring feedback loops close the engagement lifecycle.

You will assist in training internal teams in agile development / framework best practices, utilize the framework to accelerate both innovation and migration scenarios with customers and be a strategic business partner.

Location flexible within Canada.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer.

Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

  • Leadership - build and lead a team of individuals across Canada who will be responsible for the successful delivery of projects with our most strategic customers
  • Advisory - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement life cycle
  • Training - Teach customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology
  • Partnering - Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework
  • Drive a consistent project / engagement experience for our customers thru our Engagement Manager community
  • Solutions - This includes participating in pre-sales, on-site visits, understanding customer requirements, proposing and delivering ProServe offerings such as mass migration programs, and help develop custom solution engagements.
  • Expertise - Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services in key market verticals & regulated industries such as financial services, media / entertainment, and healthcare / life sciences.
  • Delivery - Deliver and manage multi-stream technical engagements with partners and customers. Create and deliver executive level and detailed status reports that properly communicates a project's progress and financials tailored to the audience.
  • The Engagement Manager is responsible for managing customer expectations, managing AWS delivery consultants, and managing the scope and budget of each individual project.

  • Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned.

  • Manage a team in excess of 25 people whose primary responsibility is program / project management in a professional services environment
  • 8+ years' hands on experience leading the delivery of multiple enterprise-level IT consulting projects using Agile / Iterative methodologies
  • Mentored, coached or trained other project / engagement managers, the business or customers on agile best practices, frameworks and / or methodologies
  • Experience utilizing Agile and Waterfall methodologies to deliver engagements / projects
  • Experience with Agile and Project Management (APM) toolsets (e.g. Jira, RallyDev, VersionOne, Taiga, etc). Sprinting with backlogs managed in these toolsets.
  • Bachelor's Degree or equivalent experience.
  • Ability to travel to client locations to deliver professional services as needed, up to 30%.

  • Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
  • AWS Experience and Certifications.
  • Managed technical projects consisting of 8 or more people totaling over $1,000,000 budget
  • Managed and delivered IT engagements for a Fortune 100 company.
  • Managed engagements using both Waterfall and Agile / Iterative methodologies.
  • Bachelor's Degree in STEM, MBA or Masters in Computer Science.
  • Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
  • FinancialForce Professional Services Automation (PSA) for Salesforce
  • Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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