Business Help Desk Specialist I
Saint-Laurent, QC, CA
3d ago
source : PostJobFree

Here’s the impact you’ll make and what we’ll accomplish together : Working in a fast-paced Omni-Channel contact center environment, you will be responsible to directly interact with TELUS business customers in a professional manner, in order to facilitate and satisfy their requirements and enhance TELUS' business position.

Supporting our current & next generation business products and technologies, our team is dedicated to offering world-class services to all our customers.

Our team supports current & next generation business products and technologies, such as : TELUS PureFibre, Secure Business, Internet of Things (IoT), Business TTV, Network as a Service (NaaS) & Business Connect.

Our culture supports a collaborative learning-based environment supported by pay-for-performance and work-life flexibility.

In our contact center, there are positions that offer the possibility of becoming an At Home Agent (AHA).The TELUS At Home Agent (AHA) Program is a cutting edge and extremely important component of TELUS’ contact center strategy.

By being a top performer, you have the opportunity to apply to join the At Home Program. Rather than working from a central office location, an AHA is able to seamlessly work from a dedicated office space within their homes, using all the same tools as their in-office counterparts.

  • If you thrive in a fast-paced environment, are comfortable with technology, and love to work in a collaborative and dynamic environment, then please read on!Here’s how : You will be responsible for providing world-class customer service in a Omni-Channel providing world class to our customers, via Voice, Chat, Email & Web based interactionsYou will interpret their business requirements and communicate solutions to our customersYou will ensure world class service by communicating with internal stakeholders on behalf of the customer, and / or ensure an appropriate transfer to the responsible department when requiredInteract with both internal and external customers in a multi-tiered environmentIdentify customer requirements;
  • initiate and / or update systemsKeep customers informed of ongoing incidents and requestsKeep updated on current network information and perform request & incident trackingLiaise with Business Partners and internal support for system and / or partner service outagesThis position pays a starting wage of $22.

    88 hourlyThese are the Skills YOU Bring : Strong problem solving and troubleshooting skills allowing you to efficiently and effectively identify problems and apply appropriate solutionsIndustry knowledge of the Internet, Mobility, IT, Cloud and other emerging technological trendsTechnical knowledge of IT, IP Data Networking, Analog & IP voice, Internet of Things (IOT) and Business Security product and servicesWorking knowledge of personal computers, software, email and operating systemsBilingual (English and French) is requiredFamiliarity with industry based client relationship or trouble reporting systems (ie : Salesforce, ServiceNow, Remedy)You're the missing piece of the puzzleSuperior customer service and communications,oral and written skills, with ability to adapt styles to the situation and contextStrong critical thinking, problem-solving and troubleshooting skillsProven capacity to quickly learn and share information with othersAbility to work with a minimum of supervision and be team orientedStrong keyboarding skillsAbility to work in a fast paced environment and effectively manage multiple tasksMust maintain a high degree of accuracy and attention to detailAbility to effectively compile and analyze data and make sound recommendationsGreat-to-haves : Experience in direct front-line customer support is an asset.

    Additional Requirements : Reliability and regular attendance is essentialMust be able to work in a measured and monitored environmentAbility to work efficiently in an environment with limited ability to move aboutShift Requirements : Must be willing to work various shifts as assigned (includes evenings, nights, weekends and statutory holiday) in a 24 / 7 work environmentYou must be able to attend 100% of training to be considered for the position (5-6 weeks)Where we are located : We are centralized in the Ville St-Laurent area in close proximity to public transit and major highways (corner highway 13 & 40)We offer free on-site parkingWe offer charging stations for electric vehiclesWho is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV . We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion?At TELUS, you create future friendly possibilities.At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Schedule : Full-time

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