Scheduling Supervisor
Barrie, ON
6d ago


We are currently looking for someone to join our team in the role of Scheduling Supervisor in our Barrie office . This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused service delivery model.

The Scheduling Supervisor works closely with the Operations Manager and Director to ensure efficient operations within the branch.

This is a Full-Time position with a working schedule of Monday to Friday 8 : 30am-4 : 30pm. Flexibility is needed to work evenings, weekends, and holidays to meet operational needs.


  • Works closely with the Director, Operations Manager and branch to effectively build and maintain a master schedule for front line healthcare workers
  • Participates in hiring and orientation of new Team Coordinators to ensure ongoing staff training and development opportunities are met.
  • Monitors and ensures standard scheduling procedures to promote quality service and control costs.
  • Monitors the schedule of Team Coordinators and adjust when necessary to ensure that there is an even distribution of workload among the team.
  • Acts as a super-user, trains and coaches others in the use of the automated information & scheduling system (PROCURA), and Workflow
  • Supports the team through effective problem solving of conflicts / issues with regards to challenging scheduling cases or hard-to-service areas for scheduling.
  • Facilitates a team approach where problem solving and solutions are encouraged and identifies and removes barriers to the effectiveness of the team.
  • Promotes a continuous quality improvement approach to customer service.
  • Responds to questions and concerns regarding scheduling policies and practices.
  • Monitors and compiles statistical information and regularly provides statistical reports to Operations Manager.
  • Makes recommendations regarding Community Support Worker (CSW) / Nursing utilization rates and provides recruitment needs to Operations Manager
  • Monitors Team Coordinators compliance with service agreements / contracts and established procedures, practices and the Collective Agreement.
  • Monitors monthly financial benchmarks and proceeds with corrective actions.
  • Holds team meetings with Team Coordinators and provides additional training on a weekly basis
  • Identifies operational gaps and communicates areas of improvement, makes recommendations on policies and procedures.
  • Actively participates in internal and external committees and community functions (i.e. workshops, job / health fairs, community boards, participation on focus groups) and is a member of the Joint Health and Safety Committee
  • Performs other duties as required.

  • The minimum qualifications for this job are one to three (1-3) years of post-secondary education and three to six (3-6) years of job-related work experience, or an equivalent combination of education and experience.
  • Excellent verbal and written communication skills.
  • Exceptional analytical and problem-solving skills.
  • Thorough knowledge of LHIN contractual obligations and case management is required.
  • Supervisory and Customer Service experience is an asset.
  • Advanced database & software knowledge and experience is required.
  • Knowledge of medical terminology is an asset.
  • Able to work non-traditional hours
  • CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence- based health promotion.

    In accordance with Public Health and Government directives CarePartners has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19.

    All employees will be required to wear appropriate Personal Protective Equipment as directed by CarePartners and mandated by public health authorities.

    All new hires of CarePartners are required at this time to demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures.

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