Assignment Coordinator
ParaMed
148 Fullarton St Ste 200, London, ON, CA
4d ago

Under the direction of the Operations Manager or Coordination Supervisor, the Assignment Coordinator will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff.

Utilizing a computerized scheduling system, they will assign staff based on specific requirements derived from both private and / or government referrals.

Qualifications

  • Completion of post-secondary education is required. Completion of Medical Office Administration course or medical terminology training will be an asset
  • Two years’ administrative or office experience is required
  • Advanced software skills are required, software scheduling experience is also an asset
  • Superior Customer service skills are necessary
  • Ability to effectively communicate both through oral and written mediums
  • Demonstrate compassion, tact and diplomacy when interacting with clients and their families
  • Responsibilities

  • Receive and enter into the computer system new referrals from private or government sources
  • Determine if referrals can be accepted based on available staffing resources and input from Supervisors
  • Take great care to assign appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients’ residence
  • Build a care schedule that supports continuity of care
  • Enter and update employee and client data within computerized system
  • Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families
  • Document and appropriately report and escalate complaints and incidents related to staff and clients
  • Adhere to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality.
  • other duties as assigned
  • Competencies

    The Assignment Coordinator will exercise skills in Customer Service, Time Management and Organizational skills while constantly striving to satisfy referral acceptance requirements.

    If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.

    We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. ParaMed Home Health Care is an equal opportunity employer.

    In Ontario ParaMed and affiliated organizations accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

    Accommodation needs must be provided in advance.

    Apply
    Add to favourites
    Remove from favourites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form