ABOUT THE JOB
An IKEA co-worker’s main task is to maximize sales and profitability in his / her area of responsibility using knowledge of the IKEA product range, local market conditions and the needs of customers.
No other position in the IKEA store is more hands-on in terms of customer contact. Together with thousands of colleagues around the world you will help to ensure the continued global success of the IKEA Concept a concept that serves millions of satisfied customers each day.
YOUR ASSIGNMENT Your tasks will include :
Ensure a positive shopping experience by greeting visitors, being visible and available at all times and managing first contact resolution.
Provide customers with accurate product information by determining their needs, offering solutions, alternatives and add on sales that meet these needs and contribute to your departments’ sales goals.
Assist customers in the self planning process or provide accurate designs and detailed layout solutions.
Maintain daily tasks in your department
Coach and train co-workers on product, services, selling skills and technical requirements.
Interest in home furnishing and people’s everyday life at home.
Confident in approaching and talking to people in a polite and friendly manner.
Experience of actively selling through understanding customers and their needs
Open to change and highly flexible
Ability to take personal initiative
Excellent attention to detail
Ability to prioritize daily tasks, organize your own work, and work with a high sense of urgency
Enthusiastic and able to working with others in a team.
Assume responsibility for other tasks and projects as they occur
YOUR PROFILE Your knowledge, skills and experience include :
Proactive and courteous customer approach; enjoys working with the public
Experience in working in a customer and commercial-oriented business
Enjoys the challenge of a fast-paced, high-volume environment
Ability to multi-task
Strong communication and follow-up skills
Willingness to share your knowledge and learning
Problem-solving skills and solution-based approached
Interest in home furnishings
Ability to lift 50-100 lbs. (25-100 kg)
Ability to work in a fast paced, physically demanding environment
Open and flexible availability (weekdays, evenings, weekends, and holidays); evening and weekend availability required
All potential candidates will be required to complete a back check
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
We would like to highlight some of the reasons people stay with IKEA.
Hint : Traveling first class isn’t one of them.
We hire straightforward, down-to-earth people.
IKEA coworkers tend to be enthusiastic and hard working with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-
workers why they stay, their number one response is "because of the people".