ABOUT THE COMPANY
At Timbercreek Communities we believe that apartments are more than bricks and mortar - they are an experience.
Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
Timbercreek Communities takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to working together collaboratively with our team and community members to create better living experiences, operating with the strategy of being a Great Place to Be for our residents and team members.
Our Vision : We create better living and working experiences together
Our Core Values :
Great Place to Work
Great Place to Live
ABOUT THE POSITION
Building Managers are the first point of contact for leading the organization. This role is primarily responsible for the general management and oversight of the property and for the supervision of staff to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Timbercreek is the preferred landlord of choice.
This is a full-time, live-in opportunity.
Key Responsibilities :
Ensure that a superior level of co-operation, service and support is provided to residents
Promptly respond to resident issues and service requests
Demonstrate excellent sales / leasing skills by minimizing vacancy (maintaining 100% occupancy)
Show prospective residents available suites, process resident applications and lease agreements
Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
Responsible for the day-to-day operations of the building (general maintenance and cleaning)
Ensure the apartment complex is maintained and cleaned in accordance with company standards
Responsible for move-in, move-out procedures
Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
Ability to represent company at Landlord Tenant Board hearings
Other duties as assigned
Job Requirements :
Education & Experience :
Completion of High School or general education degree (GED)
2+ years of related experience in a customer service or related role
Exposure to multi-residential or other related industry asset class would be an asset
WHMIS certification would be an asset
Experience with Fire Life Safety & Building Inspections would be an asset
Knowledge of current laws, legislation and rights concerning residents would be an asset
Building / Property Maintenance experience
Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
Proficient with use of basic handheld and electrical tools
Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
A commitment to "Best in Class" Customer Service
A professional demeanor with strong communication skills
A demonstrated high degree of integrity, discretion and confidentiality
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment
Ability to remain calm and focused in high pressure situations
Self-motivated individual with a can-do and no task is too big or too small attitude
Superior organizational and time management skills with ability to multi-task / prioritize and work under tight timelines
Excellent problem-solving capabilities
Must be willing to live on-site
Flexibility to work on-call on a rotating schedule (evenings & weekends)
Timbercreek Communities is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process please let us know.
We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.
While we appreciate all applications, only those candidates selected for an interview will be contacted. All selected candidates will be asked to complete pre-employment criminal & background checks.
Any offer of employment is conditional upon satisfactory results of all applicable checks. We thank all applicants for their submissions.