PointClickCare is the leading cloud-based software provider for the senior care market in North America. Driven by a passion for innovation and technology, we build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis.
Recently named one of Deloitte’s fastest growing technology companies and Canada’s best managed companies, PointClickCare provides vast opportunities and a great culture for our employees.
We believe work is much more meaningful when you're doing it with a higher purpose. For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary : The Customer Experience (CX) Specialist will work with the Manager, Customer Experience and partner with multiple stakeholders across PointClickCare to help define, govern and measure the end to end customer experience across all touch points.
This is an exciting role for someone passionate about helping shape CX direction and enabling teams to both improve and deliver exceptional experiences.
You will partner closely with various teams to discover actionable insights through the synthesis of both qualitative and quantitative data derived from interactions across the entire customer journey / lifecycle.
You will shape insights into compelling narratives in the form of reports and presentations that help direct where we need to focus on CX efforts.
Additionally, you’ll get to work with a variety of teams including Marketing, Professional Services, Product, Customer Success and Customer Support, to drive CX improvement processes, projects and programs across the organization.
NOTE : This is not a customer support, customer service or sales position. Key
Act as the Voice of the Customer and work with leaders in our Customer Care organization and other departments to develop, grow and optimize a Voice of the Customer program.
The goal is to ensure actionable insights are delivered back to the business and customer feedback is acted upon in a timely manner.
Required Experience · Post-secondary education in business or social sciences or related field required.· Technology software and / or healthcare industry experience considered an asset.
We'll make sure to provide you with the best training for the skill set we need, as long as you promise to bring passion and your utmost dedication to work every single day.
Having a diverse workforce only strengthens our culture and enhances our performance. It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.
When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.