The core responsibilities of this position include : - Engineer / sustain existing / new desktop related technologies into the firm.
Ensure products meet the necessary security, supportability, performance requirements.- Ensure we meet the businesss expectations around user experience.
Create, review, maintain and update documentation.- Provide 3rd line support to investigate & troubleshoot root causes.
Dissemination of knowledge amongst peers.Must Have Skills Set
Desktop / Laptop or Server Hardware Knowledge and Management in an enterprise environment.
Extensive experience with common third-party tools used to manage / support large environments. i.e. SCCM.
Knowledge of common Windows Infrastructure i.e. Active Directory / GPO / Client / PKI.
Deep technical understanding of Windows operating systems up to and including Windows 10 / Server 2019.
Strong troubleshooting mind-set (i.e. parsing event logs, SysInternals tools, analyzing memory dumps etc).
Experience of Automation and providing Self service Capability.
Advanced scripting skills with PowerShell.
Experience designing technical solutions to meet complex business requirements.
Ability to write technical and operational management documentation (system design and engineering documents, operational runbooks).
Desired Skills Set- Experience of Windows 10 Modern Management (Intune, Autopilot, Windows Virtual Desktop)- Experience with remote access solutions such as Microsoft Always On VPN.
Experience of System Center Orchestrator and SMA.- Experience of SCCM 3rd party vendor catalog.* / / EEO EmployerMinorities / Females / Disabled / Veterans / Gender Identity / Sexual Orientation / / *