Account Manager XM
Toronto, Ontario, Canada
3d ago

Job Description

This position is responsible for the management of projects on specific account mandates. At this level, the Account Manager is expected to have a strong knowledge of the practice area and will be able to work independently with some supervision.

Depending on the client team structure, this role may report into an Account Supervisor, Account Director, Group Account Director or VP Account Director.

This position oversees the activity of Account Executives and / or


  • Deliver against specific, divisional business objectives that are identified at the beginning of each fiscal year
  • Day-to-day client liaison on all programs from development through complete execution, managing all facets independently with little supervision.
  • Assure resources are marshaled and effectively applied to the account(s) and project(s).
  • Foster strong relationships built on trust with both the client and internal teams.
  • Fully understand the client’s business needs and challenges (including current industry knowledge), while committed to delivering the agency’s business objectives and goals.
  • Responsible for the overall management of projects, always striving to push the standards on agency output and maximization of client relationships, ROI, and account profitability.
  • Work across multiple accounts / projects simultaneously
  • Aide in the development of inspired briefs and / or program documents with leadership team
  • Write and present strong presentations and / or program documents and reports to clients.
  • Keep senior account lead informed of all account activities.
  • Provide added value to client business through seamless execution, innovative solutions, and progressive ideas.
  • Develop, manage, and reconcile budgets and help forecast client revenue
  • Effective Management of all program related financials including, invoicing, cost tracking, reconciliation etc.
  • Manage multiple direct reports, providing mentoring, coaching and direction
  • Develop and own relationships with external vendors
  • Practice related project work which may include :
  • Experiential Event Production
  • Retail Sampling / Sales Events
  • Mall or Mobile Tours
  • Street / Guerilla Sampling
  • Social media campaign integration
  • Professional Skills & Requirements

  • Post-secondary degree / diploma in a related discipline
  • Minimum 4 years of agency or equivalent experience
  • Comprehensive understanding of disciplines relevant to the account and a proven track record in managing client accounts and projects
  • Excellent oral and written communication skills
  • Strong presentation skills
  • Ability to multitask efficiently and work autonomously and effectively under pressure in a fast-paced environment
  • Proven ability to grow existing business
  • Strong organizational skills and interpersonal skills with the ability to handle multiple priorities and lead a team
  • Sound industry knowledge, solid judgement, and confirmed strategic planning skills
  • Entrepreneurial spirit with a strong sense of ownership, proactive approach, drive and desire to be accountable for performance
  • Budget management expertise
  • Ability to travel up to 40%, access to a car
  • We thank all candidates who apply, however only those selected for interview will be contacted.


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