Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Resort Activities Guiding program.
Resort Activities Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.
What is in it for you :
Subsidized staff accommodation provided on-site for full time status
Duty meal in our newly renovated staff cafeteria
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage / fitness centre / spa / golf
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5, properties with Accor
What you will be doing :
Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
Share the history and culture of Canadian Rockies enthusiastically
Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
Selling, booking and updating guided experiences
Be responsible for a positive, safe and memorable experience for each and every guest
Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
Contribute new activity ideas and assist in the future development of Resort Activities, as well as other programs
Carry out all other tasks as assigned by the Resort Activities Manager or Executive Team
Other duties as assigned
Your experience and skills include :
16 hour Standard First Aid & CPR C level or greater is mandatory
Apprentice Interpretive Guide Certification from IGA or equivalent
Three Season Group Management Certification from IGA
Class 4 Drivers License and clean driving history
Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
Excellent work organization ability to solve problems and respond to changing conditions or unexpected events
Positive, outgoing and professional attitude with a passion for National Parks and Town of Banff
Graduate or student of an Outdoor Recreation / Ecotourism or Tourism program an asset
Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day
Your team and working environment :
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts
Hospitality employees worldwide making this a great place to develop lifelong connections
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for AccorHotels?
We are much more than a world leader. We are more than , hoteliers with a purposeful and heartfelt mission : to make every guest Feel Welcome in our 4, addresses and on our digital platforms.
We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.
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