Priority Front Desk Manager, London Open Market Direct (LOMD)
Opta Information Intelligence
Mississauga, CA
12d ago

Company :

ClaimsPro LPPriority Front Desk Manager, London Open Market Direct (LOMD)

Job Description :

Financial Management (5% spent)

  • Responsible for the management and collection of account receivables
  • Responsible for the management of direct reports billings and maintaining the level of interims as per company standards
  • Responsible for revenue contributions and EBITDA / margins
  • File Quality / Customer Service (5% spent)

  • In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
  • Handle insured and client complaints, monitor and ensure resolutions reached
  • Review, analyze, revise, and sign adjuster’s reports, ensuring compliance / accuracy and efficiency
  • Review fees for accuracy and quality
  • Technical Expertise and Support (15% spent)

  • Acts in a consultative and advisory capacity on claims matters and technical issues such as : liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
  • Provides file review feedback and in some cases direction on file completion
  • Adjuster Production (50% spent)

  • Manage budgeted revenue expectations in conjunction with individual adjuster production
  • Works with Supervisor, Administrative Support to coordinate effective file support for adjusters
  • Employee Development (10% spent)

  • Provides guidance and feedback regarding performance with LOMD adjusters
  • Support technical training and other development requirements
  • Coordinate and facilitate LOMD communications on a regular basis
  • In conjunction with the Licensing Officer, monitor and track licensing status / issues with FSCO and manage criteria for all direct reports
  • Resource Management (5% spent)

  • Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
  • Responsible for the recruitment and selection of staff to the LOMD Adjuster roster
  • Business Development (5% spent)

  • Responsible for meeting business development objectives as set out by the Corporation
  • Other (5% spent)

  • Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
  • Special projects as assigned by management
  • Responsible for the communication of corporate policies and ensuring compliance
  • Qualifications & Experience

  • University degree / college diploma preferred or equivalent business experience.
  • CIP / FCIP designation or actively pursuing and / or nearing completion of same.
  • Minimum of 3 years claims adjusting experience with experience at the management level
  • Field Claims adjusting experience preferred.
  • Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
  • Strong commitment to ongoing education and learning
  • Advanced communication skills including :

  • Effective written skills including those of a technical nature
  • Apply
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