Will you be next to join our team?
The Lead Cloud Application Specialist is to function as a team lead for the Cloud Application Specialists as they work in support and fulfillment roles and to ensure timely resolutions, responses and scheduling.
The Lead is to assist the Cloud Applications Manager with the constant evaluation of all processes and procedures to ensure that they remain current with the technologies and products supported within the Hosting infrastructure.
Opportunity Highlights :
Function as a team lead to supervise and oversee daily support activities.
Schedule and assign resources for fulfillment of Skillsoft products.
Monitor team support tickets to ensure timely resolutions.
Lead with internal process creation and modifications.
Identify and assess issues requiring escalations.
Create / update established and new reporting documents periodically
Provide support for technical issues as they relate to technology found in a server hosted environment.
Assist with configuring, deploying, and / or administering customized eLearning solutions in a hosted environment.
Provide support for third-party vendors or clients working to integrate Skillsoft products with other software.
Will be required to independently research issues and generate innovative recommendations and / or solutions.
Skills & Qualifications :
Post-secondary education in a related field or an equivalent combination of training and experience
Strong troubleshooting and debugging skills are essential
Proficiency with Windows operating systems (Windows 10, Server 2012 / 2016)
Strong knowledge of Internet networking technologies (TCP / IP, web servers, proxy servers, firewalls, etc.)
A general understanding of LAN and Intranet configurations, traffic load and potential bottlenecks
Familiarity with SQL or other database query languages
Proficiency with Microsoft Office applications (especially Word, Outlook, Excel)
Significant experience troubleshooting hardware, software and configuration issues within a hosted web service environment
Experience with installing, configuring, and supporting Microsoft Internet Information Server
Experience working with VMware in a virtual hosted environment
Experience with basic Microsoft SQL Server 2017 administration and database connectivity (ODBC / JDBC)
Experience with container technologies (Docker, Kubernetes, OpenShift)
Experience with troubleshooting tools. (New Relic, Splunk, Wireshark)
Familiarity with system administration automation tools, scripting languages and desired state configuration tools. (Ansible, Postgres SQL, YAML)
Good understanding of Microservices Architecture
Familiarity with the following would be considered an asset : AWS, Linux
Excellent communication, problem-solving and analytical skills
Excellent time management and organizational skills
Ability to perform under pressure; diffuse / turn around problematic situations
Ability to communicate information and ideas clearly and concisely, orally and in writing
Ability to follow established processes and to help devise new and / or improve existing processes.
Professional manner with strong interpersonal skills; a team player and a relationship builder
Self-directed work habits, applied with creativity, resourcefulness and a sense of personal responsibility
Ability to think strategically and plan for innovation / change; flexibility / adaptability
Proven ability to learn new technologies and applications quickly
Travel - Limited International
Working Hours - 40 hours per week including on-call requirements
Skillsoft is an Equal Opportunity-Affirmative Action Employer : It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law