Employee Support Solutions
Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people.
Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges.
Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.
Our Care Access Centre is where it all happens. Our Client Relations Specialist complete quality assurance outbound calls with the objective of obtaining feedback from clients regarding services that were accessed previously with the purpose of ensuring client satisfaction with the service(s) provided, as well as recommending additional support as appropriate.
Our environment is a mix of fast-paced, supportive, innovative and fun. Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.
Succeeding as a Client Relations Specialist will require the following core qualifications and skills
Characteristics of a Client Relations Specialist
We value continuous learning and personal and professional growth for our employees. As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.
Successful Client Relations Specialist are :
Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits we offer :
Job Grade : MS1
Fulfilling work that matters
Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.
We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.
We appreciate the interest of every applicant; however, we contact only those selected for an interview.
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