Be a part of a transformational journey with innovative talent and leading edge technologies.
Join our team
The Cloud Infrastructure team is seeking an experienced unified communications and collaboration professionals for a Technology Consultant role with strong knowledge and hands on experience in, Voice, Contact Center, IP, QoS, Session boarder Controllers technologies.
You will be responsible for Proactive Management / Tier III Assurance across our cloud services.
Here’s the impact you’ll make and what we’ll accomplish together
The successful candidate must possess a strong customer focus, be a great communicator, ability to diagnose and resolve complex service interruptions.
Have initiative and passion to implement improvement strategies, in order to mitigate future outages and capacity to prioritize in a rapid growing environment.
These roles are for the candidates who are a self-starter and look for opportunities to prevent outages, rather than simply responding to troubles.
What YOU will do :
Provide technical expertise in supporting / maintaining our cloud services Network, Computing, Storage, Middleware amongst belonging to a great team
Create thorough Method of Procedures (MOP) for Scheduled Complex Changes, following strict Change Management policies, across a variety of different tools, applications, and peer groups
Work in close proximity with our service development team, to ensure solutions sustainability and feasibility can be achieved
Provide expertise in proactively monitoring the Service and Network layers for impacting Network based Events and troubleshooting expertise in solving complex issues
Provide technical analysis and recommendations to engineering, enterprise network and / or vendors to ensure smooth delivery & implementation of enhancements and / or fixes to our platform applications and associated services
Lead initiatives to improve the reliability of TELUS services through innovation and internal investment
Advanced ability to lead and collaborate with a variety of diverse groups and teams (internal and / or external) to effectively introduce and implement change in the work place
Strong leadership, team and project management skills and experience with a variety of technical projects and programs
To provide incident, problem and change management for network and customer services in accordance with change management and customer processes
Provide technical and process support to internal departments and / or external customers by responding, resolving and / or escalating network and / or client issues within contracted time frame
Proactively engage next level support teams as appropriate; may consult with internal and / or external customers and peers to review outages, remedial changes, customer caused network issues, etc.
Participate in planning, of project requirements which may involve providing input into the technical design
Develop and maintain documentation and information, e.g. network diagrams, typologies, contact information, etc.
Provide technical training to support teams to enable individuals to support new product and service introductions
Conduct operational design and readiness of new technologies
Systematic troubleshooting methodology, written and verbal communications, time management, prioritization
You're the missing piece of the puzzle
Advanced professional certifications Cisco (CCNP, CCDP or CCIE) or demonstrated equivalent experience required / mandatory.
Must be proficient in the installation and maintenance of Cisco Unified Communication Equipment including Call Managers, UCCx, and SRST & Gateways
HP Blade & Cisco UCS Technology
Cisco Firewalls, Switches, Routers, gateways, F5 LTM / GTM
Cisco Firewalls Switches, Routers, gateways, F5 LTM / GTM,
Windows Server 2008 / 2012 / 2016
LAN / WAN, MPLS, TCP / IP, Multicast and Unicast traffic
Bilingual (French and English, written / spoken)
System Configuration Manager (SCCM)
TrendMicro server protect
RedHat Enterprise Linux 6 (and above)
Active Directory, ADFS & Web server (IIS), MS Exchange 2010, DFS, GPO / DSC
MS SQL Server 2012 and 2016 Technologies, windows clusters and always on availability groups
Knowledge of SOX and PCI compliances
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.