Imagine New Horizons
The IT Monitoring and Operations Team is spread across several locations globally. This team is responsible for monitoring the Production infrastructure in a 24 / 7 environment and collaborates with Dassault Systèmes IT teams in the Americas, Europe and Asia.
We are currently building a team of four, for the Montreal’s Monitoring Operations Center, with 1 Team Lead and 3 Specialists, to join forces with the new team in Pune, India.
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What will your role be?
As an IT Monitoring and Operations Center Specialist, you will be part of a 24 / 7 monitoring team and will be responsible to monitor the Production Infrastructure spread across various Data Centers and Offices of Dassault Systèmes worldwide.
The range of responsibilities includes Level 1 support to manage and maintain the uptime of critical Production Infrastructure and Network equipment globally, as well as creating documentation.
This is a full time permanent position, 40 hours a week and ranging between 8AM to 8 : 30 PM Eastern Standard Time.
The typical work schedule will be from 12 : 30PM to 9 : 30PM EST with 1-hour break. The team will cover 7 days a week; candidates are expected to work on a rotating schedule and should be available to work on weekends and on some holidays.
Even though the candidate will be part of a 24 / 7 / 365 working environment, we do not currently expect our Montreal team to work any night shifts.