Social Media Strategist
Vancouver, British Columbia, Canada
4d ago

As a key member of the Professional Services team, the Social Media Strategist works directly with customers to deliver tailored social media education and training.

  • In this role, you will be focused on delivering live, in-person or web-based sessions covering a broad range of social strategy topics;
  • making regular updates and improvements to our existing course materials; and working with customers and internal colleagues (training specialists, implementation consultants and engagement managers) to ensure education requirements are met at delivery.

    You will serve as a subject matter expert in the business for questions related to social media strategy and best practices.

    Our Social Media Strategists are as passionate about social media as they are about ensuring our clients are provided an outstanding customer experience.

    The ideal candidate is highly organized, detail oriented, and comfortable speaking to large and small audiences.

    This role is open to candidates working from Vancouver and Toronto.


  • Deliver strategy education sessions (1 - 3h in duration) by web or in-person. Lead content delivery, manage time, respond to questions, and encourage engagement among attendees
  • Work with Training Specialists as necessary to weave product training into course sessions
  • Work with Professional Services and Customer Success colleagues and customers prior to training to confirm requirements, audience identification, and logistics
  • Post-session, gather insights from survey data to continuously improve delivery and content
  • Update course material and content as the industry changes, trends arise, and new research is available. Monitor and research industry trends.
  • Serve as an internal resource and expert for questions related to social media strategy and best practices

  • You have demonstrable success in contributing to social media programs or managing social media channels at an enterprise organization
  • Must have experience training diverse groups, both in-person and via web. (CTP or CTDP preferred)
  • Bachelor's degree or relevant work experience
  • Strong presentation skills and comfort in responding to questions in a group setting.
  • Customer Focus : demonstrates a desire to proactively help and serve internal / external customers meet their needs
  • Open Communication : clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Professional experience using a Social Media Management System (SMMS) or Social Relationship Platform (SRP) to manage an organization’s social media
  • Process / Project Management : skilled at figuring out and managing the processes and timelines necessary to get work accomplished
  • Resilience, Tolerance for Change / Ambiguity : can effectively cope with change, finding ways to advance work and projects
  • Accountability : holds self and others accountable to meet commitments
  • Collaboration and Teamwork : works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Commitment to Results : consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Creativity and Innovation : seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
  • Priority Setting : focuses time / energy on the most important issues / opportunities. Clearly understand how to assess the importance of tasks and decisions
  • Self Development : is personally committed to, and actively works to continuously improve
  • Ability to travel globally up to 10% of the time

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
  • Share our values : We champion the power of human connection. We’re united globally by our shared values of innovation, grit, humility, and passion for customer success.

    Make an impact : Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale.

    Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.

    Learn and grow : We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities.

    Our employees are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

    We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

    Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.

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