Distribution Agent
Expeditors
Brampton, ON, ca
3d ago

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Operations : Customer Service :

    Customer Service :

  • Daily process and input of all customer orders and distribution accounts.
  • Provide daily operational reports that are accurate and timely.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
  • Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
  • Rate domestic transportation bills.
  • Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
  • Trace orders as required and notifies customers of any activity concerning their order.
  • Ensure accurate and timely client and vendors billing.
  • Maintain damage records and backorder logs.
  • Handle returned merchandise in an efficient manner and ensures proper credit is given to
  • the customer.

  • Input all receipts, putaways, moves, picks, shipments and cycle counts
  • Communicate effectively with customers as required.
  • Relationships :

  • Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
  • Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
  • in a courteous and efficient manner.

  • Report customer feedback to management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration of accounts and
  • between the office and customer regarding invoicing and credit information.

    Contribute to maintain strong relationships with vendors (trucking companies, and others).

    Clerical :

  • Provide support with other miscellaneous projects, filing and research
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Maintain a current and accurate DLSOP that details the processing requirements for each account.
  • Answer phone calls according to Expeditors standards
  • Receive inventory.
  • Ensure accurate and timely data entry into our operating system.

    Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

    Understand department process flow, constantly looking for areas of improved efficiency.

    Ensure all customers standard operating procedures are followed and updated in the DLSOP.

    Meet KPI standards, as per the company’s procedures.

    Personal Development :

  • Meet company standards of 52 hours training per year per employee.
  • Attend training classes as per company and regulatory requirements.
  • Culture :

  • Exemplify the 10 company cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Qualifications

  • Education (preferred level) high school degree
  • 2 years related experience and / or training; or equivalent combination of education and experience.
  • Previous experience in inventory control and / or distribution operations
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Displayed ability to work independently with minimal supervision
  • Good computer skills (Excel, Word, PowerPoint).
  • Fluent in operational English, both oral and written

    Must pass a background check, if applicable in state, region or geography.

    Reporting Structure

    Distribution - Supervisor - Manager.

    Additional Information

    Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan : Medical, Prescription Drug, Dental and Vision
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Job Location

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