Account Director
Ottawa, Ontario, Canada
38m ago
Job Description

Revenue and Profitable Leadership

  • Works with a mindset of increasing revenue and profit
  • Provides continuing and consistent guidance, leadership and support
  • Works toward ensuring Dexterra is viewed as a value-add service provider

Client Relationships 

  • Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
  • Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
  • Establishes and maintains a professional, trusting and positive working relationship with clients
  • Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence) 

People Management

  •  Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
  •  Develops and facilitates developmental experiences for effective job performance
  • Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high-quality services
  • Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
  • Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan
  • Provides immediate performance recognition and feedback and as per Performance Discussion Cycle

Sales and Growth: 

  • Identifies new opportunities to market and sell new products and services within existing clients or to new clients.
  • Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
  • Stays abreast of trends in Client environments, economic and competitive forces, managing the Value Gap

Business Development and Revenue Generation: 

  • Maintains awareness and capitalizes on organic growth opportunities with existing Client base
  • Advisor on bids to ensure elements important to the Client are captured
  • Using networks, helps identify and recruit staff

Resource Planning and Management 

  • Plans and oversees Services team to ensure strength of operations
  • Assess workloads, matching existing personnel resource needs to operational demands
  • Coaches and prepares Services team for job requirements and operational excellence
  • As required by the company and/or Performance Delivery Review Cycle conduct timely performance development feedback/direction regarding performance

Training and Hiring

  • Develops, trains, hires and supports Dexterra People
  • Ensure that the right People are in the right jobs at the proper time

Safety and Quality Assurance 

  • Ensures Safety of operations is paramount consideration always
  • Ensures and promotes Dexterra’s quality image 

Account Retention 

  • Ensures a visible Account-level presence to foster and maintain effective working relationship with client.
  • Maintains and strengthens client relationship through customer service excellence
  • Establishes and maintains a professional, trusting and positive working relationships with clients



  • Impact & Influence
  • Teamwork
  • Leadership capability and presence
  • Results orientation/operational excellence
  • Holding self and others accountable
  • Ensures everyone has a voice
  • Attention to detail
  • Uses information technology effectively
  • Professionally inserts oneself to gain insight to Client values and retention considerations 


  • Minimum of 5 years of operational experience in Integrated Facilities Management
  • Federal Government Security Clearance preferred
  • Awareness of technical elements needed to deliver services support
  • Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
  • Excellent interpersonal and communication skills.
  • Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.

Additional Information


Manager: DM, ROD or RVP

Reports: Manager, Supervisor or front-line Dexterra People

Peers: Other Account Directors

As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.

Dexterra is committed to an inclusive, barrier-free recruitment and selection processes. Please advise Human Resources if you require accommodation in these processes

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