Delivery Engineer
Courtenay, BC, CA
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At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind.

To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream.

A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

This role has been posted in locations where we have a Rogers corporate site. We encourage qualified candidates from across the country to apply who can reasonably commute to one of these locations.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

The Delivery Engineer, under the direction of the Manager of Professional Services, will primarily be responsible for executing on project tasks as laid out by the Design and Engineering Team and the PMO Team.

This role will also provide feedback to Design and Engineering for the purpose of improving designs for future deployments.

The Delivery Engineer must possess a degree or diploma in Network Computing, computer science, computer systems engineering, software engineering or a field related to the industry and three years of related experience.


  • Accountability - Takes ownership of personal workload, as well as the workload of employees under his / her direction.
  • Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
  • Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
  • Continuous Improvement - Strives to improve job responsibilities through developing skills and increasing knowledge.
  • Innovative - Able to think outside of the box in order to develop creative and new solutions or products that meet current and future needs.
  • Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve.
  • Use logic and analytical methods to come to realistic solution.

  • Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and / or achievements of others.
  • Time Management - Balances a myriad of tasks; prioritizes duties as needed.
  • What you will do :

  • Executing on project tasks as laid out by the Design and Engineering Team and the PMO Team which includes but is not limited to the following :
  • o Install, configure, test, maintain, monitor and troubleshoot networked peripheral devices and networking hardware, software, including routers, switches, access points, etc.

    o Install, configured, test, maintain, monitor and troubleshoot security solutions, including firewalls, VPNs and intrusion protection systems, etc.

  • Providing feedback to Design and Engineering for the purpose of improving designs for future deployments.
  • Provide onsite resources as required to complete project delivery.
  • Delivering documentation required to pass completed projects to the Support Team, including Diagrams, monitoring setup and other documentation.
  • Escalation point for the Support Team
  • Perform security and quality control testing
  • Provide orientation to new users of existing technology
  • Analyse complex business needs presented by the user community and / or customers / clients and recommend technical solutions
  • Evaluate hardware and software to ensure that it meets company requirements
  • Assist with the planning, approval, and implementation of technology projects
  • Conduct research on network products, services, protocols and standards in support of network procurement and development efforts
  • Understanding of the organization’s goals and objectives.
  • What you bring :

  • Degree or diploma in computer science, computer systems engineering, software engineering, web design, or a field related to the industry
  • Three years of related experience
  • Certifications with Cisco (CCNP or CCIE) or equivalent work experience
  • Certifications with Fortinet are an asset (NSE certification path)
  • Full understanding of WAN technologies such as MPLS, TLS and point to point
  • Working knowledge of Active Directory, DNS, DHCP and Radius
  • Working technical knowledge of network and PC operating systems
  • Demonstrated aptitude for learning new technologies
  • Ability to effectively communicate technical concepts to non-technical members of the organization
  • Ability to effectively communicate both verbally and in writing
  • High level of integrity and work ethic
  • Ability to prioritize and manage conflicting demands
  • Demonstrated time management skills
  • Ability to work individually as well as part of a team
  • Must have a valid Drivers Licence and own a car
  • Attendance and conducting of presentations
  • Extended periods of sitting
  • Flexible hours including nights, weekends, and holidays
  • Lifting / Carrying heavy computer equipment
  • Working in various customer environments
  • Occasional overtime
  • Occasional travel and overnight travel
  • Renumeration

  • Delivery Engineer is provided with salary and benefits, as governed by the Performance Review & Development (PRD) process
  • Please ensure you include your salary expectation with your application.

    As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

    Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

    Shift : Variable

    Length of Contract : Not Applicable (Regular Position)

    Work Location : 1 - 210 Cochrane DR(7735), Markham, ON

    Travel Requirements : Up to 25%

    Posting Category / Function : Technology & Information Technology

    Requisition ID : 249818

    Together, we'll make more possible, and these six shared values guide and define our work :

  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what’s right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment
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