Senior Site Reliability Engineer (Sr.SRE)
[24]7.ai
Toronto
1d ago

Job Role : Senior Site Reliability Engineer (Sr.SRE)

Location : Toronto, Canada

Job Description

At 247 .ai, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions.

As we expand our customer deployments, we are currently seeking an experienced SRE to deliver insights from massive scale data in real time.

Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

Objectives of this Role

  • Run the production environment by monitoring availability and taking a holistic view of system health
  • Build software and systems to manage platform infrastructure and applications
  • Improve reliability, quality, and time-to-market of our suite of software solutions
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
  • Provide primary operational support and engineering for multiple large distributed software applications
  • Daily and Monthly Responsibilities

  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
  • Partner with development teams to improve services through rigorous testing and release procedures
  • Participate in system design consulting, platform management, and capacity planning
  • Create sustainable systems and services through automation and uplifts
  • Balance feature development speed and reliability with well-defined service level objectives
  • Required Skills and Qualifications

  • Bachelor’s degree in computer science or other highly technical, scientific discipline
  • Ability to program (structured and OO) with one or more high level languages, such as Python, Perl, Java, Ruby, and JavaScript
  • Experience with logging, monitoring, alerting and CICD & Big data platform tools
  • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
  • Preferred Qualifications

  • Previous success in technical engineering
  • Coding experience beyond simple scripts
  • About 24 7.ai

    24 7.ai is a pre-IPO company backed by Sequoia Capital. We are redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, 24 7’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.

    We design, build and manage a suite of SaaS applications, all running on our Predictive Experience Platform to drive customer service and sales outcomes across the web, social, mobile, and voice channels.

    We use design, predictive analytics and big data to improve customer service and increase sales for our customers.

    The world’s largest and most recognizable brands are using intent-driven engagement from 24 7 to assist several hundred million visitors annually, through more than 1.

    5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

    For more information, visit : www.247.ai

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