TeleServices Agents
Government of New Brunswick
Dalhousie, Canada
5d ago

Service New Brunswick is seeking individuals to join SNB's TeleServices team as casual TeleServices Agents.

As a member of the TeleServices team, while using a variety of computerized databases, you will provide over-the-phone government services to the public in accordance to related acts, policies, and procedures.

Responsibilities include but are not limited to :

  • assessing the needs of clients
  • updating databases
  • processing payments associated with the services offered by Service New Brunswick TeleServices
  • using resources including on-line manuals and guides
  • performing other related tasks as required
  • ESSENTIAL QUALIFICATIONS : High school supplemented by a one (1) year related post-secondary diploma plus a minimum of three (3) years of related work experience.

    Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

    Written and spoken competence in English and French is required.

    Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

    OPERATIONAL REQUIREMENTS : This position requires flexibility in working hours, which includes work during evenings and weekends.

    BEHAVIOURAL COMPETENCIES : The successful candidate will possess the following behavioral competencies :

  • Analytical Thinking / Judgment
  • Client Service Orientation
  • Commitment to Learning
  • Concern for Order
  • Effective Interactive Communication
  • Results Orientation
  • Teamwork and Cooperation
  • TECHNICAL COMPETENCIES : The successful candidate will possess the following technical competencies :

  • Ability to use Office Technology, Software and Application
  • Planning and Organizing Skills
  • Written Communication
  • Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

    Hourly Rate : $19.65 - $23.83 Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation.

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