Bilingual Regional Support Analyst
Procom
Gatineau, QC, Canada
22h ago

On behalf of our client, Procom is looking for a Bilingual Regional Support Analyst.

Bilingual Regional Support Analyst - Job Responsibilities

  • Support complex areas of IT operations in a specified region including Desktop related issues, IMAC, Network, Server, Storage, VPN, SCADA, ordering and deploying equipment, and any other IT support.
  • Act as a subject matter expert when executing work for new major projects locations including coordination of IT services (ISP / Network) for trailer mobilization / demobilization & setting up printing services.
  • Provide onsite & remote support to clients in locations for the lifecycle of the project.

  • Prioritize and resolve technical support issues for regional clients remotely, via telephone, and in person
  • Assists in the coordination of group processes by scheduling work, setting priorities and ensuring deadlines are met.
  • Analyze, document, and escalate critical issues to appropriate support groups internally or externally.
  • Support for mobility devices, to include, but not limited to devices running iOS, Android and Windows operating systems on devices including, but not limited to, Cell phones and Tablets.
  • Working with regional microprocessor coordinator to assist with their IT needs / requirements
  • Assist in training events, conferences, drills and live incident responses.
  • Assist other TIS teams and clients across the organization to support technologies and recommend enhancements to existing technologies.
  • Utilize a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business and TIS priorities.
  • Knowledge base article creation and knowledge transfer to peers.
  • Bilingual Regional Support Analyst Mandatory skills

  • 4+ years of experience supporting a large enterprise level client
  • Degree or Diploma in an IT or Telecommunications-related field
  • Bilingual : English and French
  • Previous experience managing tickets through ServiceNow
  • Excellent customer service, leadership, communication, problem-solving and decision-making skills.
  • Practical, results-oriented attitude. Strong team player.
  • Bilingual Regional Support Analyst - Start Date

    Asap 8 Months

    Bilingual Regional Support Analyst - Assignment Location

    Gatineau, QC

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