On behalf of our client, Procom is looking for a Bilingual Regional Support Analyst.
Bilingual Regional Support Analyst - Job Responsibilities
Support complex areas of IT operations in a specified region including Desktop related issues, IMAC, Network, Server, Storage, VPN, SCADA, ordering and deploying equipment, and any other IT support.
Act as a subject matter expert when executing work for new major projects locations including coordination of IT services (ISP / Network) for trailer mobilization / demobilization & setting up printing services.
Provide onsite & remote support to clients in locations for the lifecycle of the project.
Prioritize and resolve technical support issues for regional clients remotely, via telephone, and in person
Assists in the coordination of group processes by scheduling work, setting priorities and ensuring deadlines are met.
Analyze, document, and escalate critical issues to appropriate support groups internally or externally.
Support for mobility devices, to include, but not limited to devices running iOS, Android and Windows operating systems on devices including, but not limited to, Cell phones and Tablets.
Working with regional microprocessor coordinator to assist with their IT needs / requirements
Assist in training events, conferences, drills and live incident responses.
Assist other TIS teams and clients across the organization to support technologies and recommend enhancements to existing technologies.
Utilize a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business and TIS priorities.
Knowledge base article creation and knowledge transfer to peers.
Bilingual Regional Support Analyst Mandatory skills
4+ years of experience supporting a large enterprise level client
Degree or Diploma in an IT or Telecommunications-related field
Bilingual : English and French
Previous experience managing tickets through ServiceNow
Excellent customer service, leadership, communication, problem-solving and decision-making skills.
Practical, results-oriented attitude. Strong team player.
Bilingual Regional Support Analyst - Start Date
Asap 8 Months
Bilingual Regional Support Analyst - Assignment Location