Customer service representative U.S.
Dorval, QC, Quebec, Canada
3d ago

Tasks :

  • Ensure the follow-up on orders.
  • Inform customers of our products (logistics).
  • Code all customer RMAs with necessary fields for both brands Emergi-Lite & Light Alarm.
  • Communicate with agents and UPS to resolve all UPS Alert Notices in a timely fashion.
  • Solve accounting issues; research and validate credits and deductions on invoices, as well as RMAs without paperwork.
  • Communicate with customer / agent to advise them of any change in scheduled promise dates, answer delivery requests, etc.
  • File RMAs, regular and consignment orders on a daily basis.
  • Forward requested documentation to the agents and help with various informational mailings to agents and customers.
  • Commit to continuous improvement and training sessions.
  • Maintain and update all reports required by the department.
  • Requirements :

  • Proficiency office software
  • Excellent communication skills
  • Dynamic
  • Interest in working with people, people skills
  • Team spirit, essential
  • Ability to stay calm in a stressful situation
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