Summary of Position :
Responsible for program management including set up, implementation and monitoring of the programs. Communication with program stakeholders to create timelines and outline deliverables.
Supervision of staff is required. Responsible to ensure operations runs smoothly and trouble shoot any issues to find a resolution.
Responsible for program communications, reporting and AE reconciliation to clients, as required by the various programs.
Establish and implement a program plan at the start-up of new programs, this plan will outline the various steps involved in the implementation to maintenance of the program.
Monitor the programs routinely and regularly to ensure optimal performance and alignment with program deliverables and objectives.
Develop and implement training curriculum for staff on all programs; routinely review training and update the training as required.
Participate in daily communication with clients and stakeholders regarding program topics and actions.
Prepare and present program progress and market insight reports to client and internally.
Participate in Business Development activities to expand the business with new and existing clients.
Coordinate and liaise with nurses, clients, and patients on a regular basis to ensure optimal performance of the programs.
Participate in Quality Assurance of your programs, ensuring training compliance and client requirement compliance on a continuous basis.
Delegate tasks when required.
Ensure timelines are met for Adverse Event (AE) reporting and reconciliation.
Provide ongoing program support to our network of Health Care Professionals through email and phone.
Work with the team to plan and meet client negotiated timelines.
Ensure project execution is implemented as per the plan and that any modifications to improve efficiency are implemented in a timely manner.
Travel to client sites to participate in face to face meetings for project development, as required.
Identify areas of improvement and develop new processes where applicable.
Fulfil other duties as required.
Excellent project management skills.
Excellent written and verbal communication skills.
Excellent documentation skills and attention to detail.
Excellent time management skills.
Excellent customer service skills in dealing with patients, health professionals and industry personnel.
Must have computer proficiency in MS Office (Word, Excel, PowerPoint) and MS Outlook email.
Must have 3 - 5 years of experience managing programs in the Health Care or Pharmaceutical Industry.
Must have an understanding and knowledge of Patient Support Programs and Reimbursement.
Fluently bilingual in both English and French is considered an asset.
Must have an Undergraduate degree, preferably in a Business or Science-related field.
A registered Health Care Professional designation is considered an asset (e.g. L.P.N., R.P.N., R.N., Pharm.D.).
Working Conditions and / or Job Requirements :
Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions.
Ability to lift and carry items weighing up to 30 pounds.
Must be flexible to work extended hours, including weekends and evenings, to support frequent local and regional / national travel to client sites or tradeshows for presentations, meetings and visits.
Requires operation of vehicle in the performance of duties.
Fluent English and French language and writing skills.
Direct Reports :
Clinical Coordinators (if applicable) Reimbursement Specialists (if applicable) Supervisor, Reimbursement Support Services (if applicable) Supervisor, Clinical Coordinator Services (if applicable).
About Alio Health Services :
Focused on creating the best experiences for patients, caregivers and the health care industry as a whole. Alio Health specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient'
s experience throughout their treatment journey. Working with our clients we design customized Programs that connect all parties using a targeted approach, which delivers the simplest and most effective Program focused on the patient'
s experience.Alio Health’s unique and proprietary PSP workflow automation software and systems ensures excellent quality control and provides significant operational cost efficiencies.
This allows Alio to provide in-home services at about the same cost as in-clinic services, thus adding a superior service element to our Patient Support Programs.
Together, we are enhancing patient care to positively impact the lives of people everyday.