Part-Time Client Care Coordinator
Hearing Solutions
Hamilton, Canada
1d ago

HEARING SOLUTIONS has been providing Audiology and hearing aid services to the public since 1996. We currently have 27 clinics and thousands of satisfied customers in Ontario as a result of our professionalism and exceptional devotion to quality customer care.

What we believe : Our mission is to enhance your quality of life by providing the most comprehensive hearing healthcare in a caring and professional environment.

Position Description : We are seeking a motivated individual for a Part-Time Client Care Coordinator (CCC) position at our clinics located in Hamilton.

The CCC reports to the Territory Manager / Supervisor and is responsible for persuading, motivating, and influencing patients to convert inquiries forward into hearing test appointments.

Our Team : Our attitude, actions, and behaviours have great potential to make patients feel understood, important and comfortable.

Each CCC receives regular support and coaching from our highly engaged leadership team to ensure they are maximizing every opportunity to get people in the door so that you have the opportunity to improve the quality of people’s lives.

Hours : Day time availability during Weekdays, Evenings, Weekends, Holidays

Qualifications :

  • Minimum 1-3 years in customer service, retail and / or medical services environment
  • Some post-secondary education
  • Proficiency with Microsoft Office (Excel, Word, Outlook)
  • Key Competencies :

  • Ability to persuade, motivate, and influence patients and convert customer inquiries forward into hearing test appointments
  • Strong relationship building skills
  • Proactive customer service approach which includes patience and listening skills
  • Receptivity and adaptability to change
  • Accountability and ownership; results-oriented
  • Prioritizing, planning, and organization
  • Multi-tasking with disciplined time management
  • Analytical; attention to detail; follow-through
  • Ability to work independently and as part of a team
  • High initiative; creative contributor
  • Professional written & verbal communication
  • Benefits : The compensation package includes an hourly wage. If you are looking for an exciting and challenging position with a great work environment, please apply.

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