The Business Technology Analyst is the key liaison between the Information Technology Department and all business application users.
They are charged with the implementation and ongoing development of business applications and systems as well as improving business processes.
1. Analysis, Testing and Implementation
Provides expert business technology guidance to end users.
Communicates with business users in order to interpret requirements for IT groups.
Manages all types of business technology projects, monitors applications and provides analytical solutions to resolve technical issues.
Researches for any process improvements, develops and manages initiatives to improve processes.
Architects, develops, validates and maintains applications.
Performs the review of business requirements and workflow as it relates to implemented solutions.
Acts as a project manager for business technology lead projects.
Prepares test cases, business use cases and participates in the testing process to evaluate the technology solutions.
Creates and maintains specifications, documents, test plans and scripts for all projects in the assigned domain.
Supervises changes and improvements implemented on business technology applications.
Resolves defects discovered during all phases of development and maintenance including severity 1 production issues.
Prepares the user training material for the new applications and trains the teams on how to use the various system components and reports.
Prepares and presents reports to Managers, updates training material and guides when required.
2. Daily Management
Provides ongoing and remedial training to the users on how to use the various system components and reports.
Updates users timely and regularly on status of issues and on any business requests.
Coordinates with IT community to develop functional requirements, technical specifications and high-level designs.
Works closely with Developers on data, workflow and additional developmental programming needs.
Provides levels 2 and 3 application support.
Adheres to all new and existing Company policies and procedures (i.e. Loss Prevention, Health & Safety and Human Resources).
5+ years IT experience
Related industry experience is required.
Demonstrated ability to manage projects and strong ability to influence others
Good knowledge of Microsoft Office (Excel, Word and Outlook)
Working knowledge of the standard Systems Development Life Cycle
Use of query language tools, Microsoft Reporting and / or a background in programming is an asset.
Strong troubleshooting and analytical abilities
Ability to work in a team environment as well as at an individual level
Excellent communication skills (verbal, written and presentation)
Detail oriented and able to create user documentation
Ability to prioritize and work with deadlines
Ability to work without supervision
Innovator with quick absorption of new technologies; strong understanding of technology solutions
Strong interpersonal skills with ability to work as a member of cross functional teams