Accident Benefits Representative I
Wawanesa Insurance
Thunder Bay, ON, CA, P7B-5Z6
2h ago

Job Overview

The Accident Benefits Representative I contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of first party small injury claims falling under relevant legislation.

Job Responsibilities

  • Provide exceptional customer service
  • Interpret policy wordings, determines policy coverage and ensure appropriate reserving
  • Investigate and manage first party injury claims by telephone and correspondence
  • Coordinate services with vendors and service providers
  • Prepares files for arbitration or litigation
  • Liaise with claimants, doctors and rehabilitation specialists
  • Collaborate with customers, representatives, health care providers, employers and other resources to develop a RTW plan that includes all of the necessary activities to achieve a timely and sustainable return to work.

    Adjust claims from inception to completion in a proactive manner

  • Maintain accurate records based on company standards and policies within the claims system
  • Perform other duties as assigned
  • Qualifications

  • 1 year insurance experience
  • Working toward Chartered Insurance Professional (CIP) designation
  • Basic knowledge of medical terminology
  • Effective customer service skills including empathy and concern for our customers
  • Understanding of return to work practices
  • Excellent communication skills, both written and oral
  • Strong investigative and analytical skills
  • Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Strong negotiation skills
  • College / University degree is preferred
  • Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals.

    Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).

    Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

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