Customer Service Associate
Toronto, ON, Canada
1d ago

SmartCentres, Canada’s largest developer / operator of shopping centres, has launched Penguin Pick-Up, a network of free convenient pick-

up locations for online purchases.

Penguin Pick-Up combines the ease of online shopping with the convenience of SmartCentres shopping centre locations to offer customers a choice and give people more free time in their lives.

SmartCentres believes consumers will find Penguin Pick-Up a good fit between their desire to buy online and take delivery on their own terms.

Why Work at Penguin Pick-Up?

Penguin Pick-Up offers a variety of exciting and challenging career opportunities.

Employees at Penguin Pick-Up can expect :

  • An exceptional opportunity to shape the online shopping experience of the future
  • A commitment to continuous learning and development
  • Competitive rewards and recognition programs
  • A culture which values and respects employee needs
  • An entrepreneurial environment where employees are encouraged to try new things
  • If you are looking for an opportunity where open communication and teamwork is encouraged, and where you will be recognized and respected as an active leader, look no further than Penguin Pick-Up.

    Title : Customer Service Associate

    Reports to : Customer Service Supervisor

    Department : Penguin Pick-Up (PPU)

    Position Type : Part Time positions available

    Shifts : PPU’s are open from 7am-9pm Monday Friday and 10am-6pm Saturday & Sunday

  • 9am 6pm for Downtown Toronto Locations on Weekends
  • Locations - Multiple Locations in the GTA

    Penguin Pick-Up, a cutting-edge e-commerce company, is looking for associates to join our growing team.

    Since our launch three years ago, Penguin Pick-Up has opened over 70 units across Ontario, many of which feature access to Penguin Fresh, our exclusive online farmers markets connecting local retailers, producers and farmers with consumers.

    If you're looking to work for a company at the forefront of e-commerce, interacting with some of the largest retailers in the world, while gaining experience in Customer Service, E-

    Commerce, Sales, Marketing, Social Media, Operations, and Local Food, please apply!


    Academic / Education Requirements :

  • Minimum a High School Diploma or equivalent, or currently in process;
  • Additional designation / certification is an asset.
  • Required skills / Experience :

  • One (1) to two (2) years of experience delivering exceptional customer service;
  • One (1) to two (2) years of experience in sales; promoting products and services;
  • Maintain a positive attitude when faced with difficult situations ;
  • Enjoy working in a team environment or on your own;
  • Must be organized and able to multitask and prioritize workload;
  • Strong oral and written communication skills and ability to interact with people of all levels;
  • Must be willing and able to work shift work and work overtime as per operational demands;
  • Must be willing and able to work shift work and work overtime as per business demands;
  • Must be computer literate and comfortable operating and understanding new technologies;
  • Experience cold calling, marketing or cross promoting is an asset;
  • Must be at least 18 years of age in order to handle alcoholic beverage orders;
  • A valid driver’s license and access to a vehicle is an asset.
  • Physical demands :

  • Must be able to work in varied outdoor temperatures and sustain physical activity levels over time, being able to lift up to 50 lbs, squatting, standing for a prolonged period and walking throughout shift, and wear safety shoes throughout shift, adhering to all Health and Safety requirements;
  • Must be willing and able to wear the required uniform;
  • Maintain a clean, and presentable appearance at all times.
  • Responsibilities :

    The specific duties and responsibilities for this position include but are not limited to the following :

  • Receiving and organizing deliveries as per the work instructions;
  • Servicing the customer at their vehicles while maintaining Penguin Pick-
  • Up’s mantra Every Car, Each Time.

  • Notifying clients that packages are ready for pick up;
  • Responding to customer’s email inquiries and issues in a timely manner;
  • Tracking & reporting key statistics as requested;
  • Helping courier drivers with incoming deliveries;
  • Processing sales for outgoing packages using POS terminal;
  • Maintaining a clean and safe physical environment including but not limited to shoveling snow, salting and general clean up;
  • Following all processes as outlined the by the Penguin Pick-Up Handbook;
  • Business to Business marketing and cold calling to help promote Penguin Pick-Up brand and service;
  • Other duties may be assigned from time to time.
  • Penguin Pick-Up Associates are Client Focused. We know that our clients are very busy and we strive to make our clients experience as Convenient and easy as possible.

    We believe that Team Work is the only way we will be able to deliver our consistent world class service at every Penguin Pick-Up location.

    We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation.

    We thank all applicants for their submissions, however, only those being considered for an interview will be contacted.

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