Regional Customer Manager
Weston Foods
Jacques Cartier E., Longueuil, QC
6d ago

Job Address :

135 Otonabee Drive, Kitchener, Ontario, N2C 1L7

This role will be working in our Colonial Cookies bakery in Kitchener, ON, which produces cookies for customers in the U.S. and Canada.

Quality Responsibilities :

  • Performs on-line process checks and verification checks on CCPs and follows up on issues noted.
  • Performs daily checks of finished products and provides immediate feedback to production supervisors, managers and QA management.
  • Where specifications are not met, puts product on hold and follows through until products are disposed of, or are released.

  • Functions as HACCP team leader, lead team in hazard analysis, HACCP plan development, verification and validation.
  • Conducts daily inspections, monthly self-inspections, and internal BRC audits and enforces good manufacturing practices.
  • Follows up on issues, facilitates root cause analysis and development of corrective actions.

  • Oversees sanitation activities and chemical inventory with third party chemical supplier
  • Ensures environmental program is followed, including swabbing equipment, drains, floor, etc and submits samples for laboratory analysis.
  • Follows up with root cause and corrective action if results are out of specification.

  • Reviews and verifies quality / food safety records, including CCP, follows up on issues noted and files.
  • Assesses the effectiveness of the traceability program (verifies lot numbers on ingredients against information on the processing documents).
  • Participates in mock recalls.

  • Assists with investigations of consumer / customer complaints and in supplier management program.
  • Verifies the accuracies of measuring devices (thermometers and scales).
  • Assists in carrying out hazard assessments, inspections and audits (including BRC audit) as required by legislative or corporate requirements.
  • Work with customers and R&D team to develop product requirements.
  • Prepare and inspect documents, lead the Organizational team during BRC audits, Customer audits, Regulatory audits.
  • Oversees pest control (managed by third party)
  • Manages supplies needed for Quality testing
  • Requirements :

  • Excellent oral and written English skills
  • Skill to document findings and data clearly, concisely and accurately
  • Demonstrated ability to multitask and work in a fast-paced production environment
  • Strong analytical skills
  • Strong interpersonal skills and the ability to work effectively with managers, supervisors and production floor employees
  • Able to work flexible hours and shifts (afternoon / nights) including weekends
  • Education :

  • Bachelor’s degree strongly preferred.
  • 3-5 years QA experience in a food plant
  • Very strong Microsoft office skills
  • Knowledge of food safety (HACCP) programs, GMP programs, Preventive Controls, and Quality Systems
  • Weston is committed to fostering a work environment with strong core values that support diversity through various policies, programs and activities that encourage sensitivity and accommodations.

    Weston offers employment regardless of race, colour, gender, national origin, religion, age, disability, or sexual orientation.

    Diversity is integral to our success as an organization and we will use diversity as a model to help identify and develop the best talent, create effective teams, and achieve overall excellence.

    In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

    Weston s'engage à promouvoir un environnement de travail avec des valeurs fortes qui favorisent la diversité à travers divers politiques, programmes et activités qui encouragent la sensibilité et les accommodements.

    Weston offre du travail sans égard à l’ethnie, la couleur de la peau, le sexe, l’origine, la religion, l’âge, le handicap ou l’orientation sexuelle.

    La diversité est une partie intégrante de notre succès en tant qu’entreprise et nous allons utiliser la diversité comme modèle pour aider à identifier et à développer les meilleurs talents, pour créer des équipes efficaces et pour atteindre une excellence globale.

  • En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite;
  • il renforce ce que nos clients et nos parties prenantes attendent de nous.

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