At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world.
We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it.
We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.
Position title : Consultant, Digital Employee Experience & Engagement
Department : National Human Resources
Position band : G3
Reports to : Manager, Digital Employee Experience & Engagement
Type of position : Full-time
Who we are
At McDonald's, we are committed to being the best, and that starts with finding the best talent. We've built a team of extraordinary people from around the world.
We're problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it.
We challenge ourselves to get smarter and sharper every day, are committed to personal and professional growth, and believe in rewarding and celebrating our successes.
We currently have an opportunity for a Consultant, Digital Employee Experience & Engagement, located in the Toronto office working on our National Human Resources Team.
This position will lead the development of new initiatives targeted towards driving employee engagement and experience using various digital platforms.
You will provide leadership, coaching and strategic direction to your team, to deliver compelling programs, tools and resources to support new restaurant hiring, retention efforts.
Your work will generate enthusiasm and engagement with employees across the country, all targeted to ensure we can achieve our goal of being Canada’s favourite place to work in a fun, safe and inclusive environment.
The Consultant, Digital Employee Experience & Engagement, will be responsible for working on a team to drive employee engagement & morale across Canada.
Measurements of success will include, but are not limited to : platform usage & adoption rates, reducing employee turnover, employee engagement survey results, sales, and guest counts.
Who you are
You're a self-starter who can work independently and take initiative. You can juggle multiple projects and commitments and enjoy working in a fast-paced environment.
You’re organized, collaborative, a problem solver, and always puts the customer first.
What’s in it for you?
This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change. You will gain exposure across all levels of the organization, from your team members to the Executives and Franchisees.
You are looking for a company with a winning culture where you can grow in depth and breadth while making a tangible impact on central initiatives.
This position is a Flex Hybrid Model, requiring 3 days in-office and 2 days remote.
Principal Accountabilities : In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to :
Working with the Manager, Digital Employee Experience & Engagement, to lead the upcoming launch of the digital engagement platform Workplace by Meta, to positively impact employee morale, retention and brand reputation
Develop & execute content strategies, including day-to-day management of activities required to drive usage of the Workplace platform
Works with cross-functional departments on projects to ensure seamless delivery & execution at a restaurant-level
Source stories throughout the McDonald’s system and shape them into digital first storytelling experiences to be shared to employees on Workplace, focusing on the impact and sharing back with the business
Consistently monitor the content landscape for emerging trends and culturally relevant processes and pitch new, creative story ideas and storytelling tactics for Workplace
Work with the Canadian cross-functional teams and the Global People Team to innovate for the future
Work with Meta, and the People and Technology Teams to gather end user research
Build relationships with Owner Operators to drive capability building to ensure maximum adoption
Continue to drive awareness of the platform via creative / interactive campaigns and content, that includes an onboarding strategy of new users
Community management, including developing ideas for user generated content and responding to comments and user queries
Utilize a range of employee feedback to regularly update / inform activities
Analyse the analytics native to the platform, cross-reference usage data with other employee data (i.e. employee survey results and labour turnover) to shape and prioritize digital engagement activities
Monitor success criteria and KPIs, use insights to inform decision making, and present results to leadership
Work with Global SMEs and the CoE to cascade best practice campaigns for maximum impact and scaling across other markets
Generate awareness and excitement for the Workplace App across Ops, Marketing, Comms, and other functions; educate key stakeholders on how to use Workplace to drive functional strategic agendas
Understand the current Digital Employee Experience and how Workplace sits alongside these platforms and how they can work together for the future
Ensure McDonald’s Values are at the core of decisions, impacting the employee experience and putting people first
Note : No requirement to have worked on the Workplace platform specifically.
McDonald’s Canada and Owner / Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees.
Accommodations during the application process are available upon request.