WE ARE :
KSP Technology Inc. is a privately-owned company that provides exceptional IT services and solutions to the business market.
We are a high performing, results-driven company that focuses on excellent customer service, relationship building, and teamwork.
We encourage innovative thinking and problem solving which allows us to lead the way in our industry.
YOU ARE :
As the Service Delivery Manager, you ensure clients receive the best attention from a team of engaged technicians who are eager to help.
Communication, collaboration, and empowering others are your go-to tools as a dynamic leader.
Demonstrate outstanding client service through communication and collaboration
Lead team members in their daily activities by fostering a collaborative and trusting environment through effective and open communication
Coordinate and schedule resources as required.
Provide reporting on server service delivery history, equipment failure trends and make recommendations.
Ensure support processes, procedures and standards are being followed
Work with the technical team to identify training requirements and skills gaps within the team
Cultivate a motivated and encouraging team environment
Assist HR functions in relation to the technical team
Skills and Abilities :
Positive, energetic management style
Able to engage and motivate team members through leadership and performance management
Performance and metrics oriented
High customer service skills and abilities
Must be fluent in English and able to manage both verbal and written communications in a professional, customer-minded manner.
Execute a high degree of independent thinking and judgment
3-5 years of Team Lead or Management Experience
Clear criminal record check
Technical experience is an asset but not required