The Sales Coordinator role is responsible for managing the end-to-end sales cycle for MLSE Digital Labs’ commercial prospects and clients.
This includes supporting on pitch conversations, developing relationships with key accounts, leading the development of pitch materials, managing the administrative side of the sales process, and working with different parts of the business to ensuring client proposals are impactful.
We are seeking a high performing and motivated Sales Coordinator to ensure our sales operations are running smoothly and effectively and maximize team members’ focus on high impact activities.
This job is for you if you are passionate about technology and innovation and like to work in fast paced environments that produce new challenges daily.
Manage end-to-end sales process for prospects
Work closely with the Account Management, Product Management, Engineering, Product Design, and other support functions such as Legal, Finance, and Marketing
Gather requirements as needed to ensure implementation teams are set up for success when onboarding a new client
Create a best-in-class customer experience by answering questions and collaborating with internal functions to ensure all client needs are met during the sales cycle
Work closely with the Account Management team to meet client needs and ensure clients are onboarded effectively
Escalate any concerns discovered during sales process to ensure resolution
Manage, track, and report sales activities and results using Salesforce
Create standardized proposal templates that can be easily tailored to each new sales conversation
Create pitch decks collaboratively with the rest of the Business Development team, often working with internal and external designers to bring pitch materials to life
Create legal documentation for clients including statements of work, master services agreements, service level agreements, and end user licensing agreements
Develop viable commercial models including pricing and delivery frameworks
Product / Technical
Become intimately familiar with MLSE Digital Labs’ products and services
Deliver impactful product demos, provide insightful technical answers, and recommend innovative ways to get the most out of the product / service
Be the voice and champion of the client to the product team and other cross-functional teams
Create executive level summaries for all sales activities on a regular basis
Communicate proposals clearly and effectively to clients and prospects
Articulate thinking and analysis to management when crafting a proposal for a client
1-2 years of experience as an Account Manager, Account Executive, Customer Success Manager, or Sales Coordinator, preferably at a technology company focused on B2B SaaS
Experience in project implementation and / or product management
Strong track record of managing executive relationships and collaborating with cross functional partners
Outstanding communicator, both written and verbal
Curious and always willing to learn or take on a new challenge
Client-oriented problem solving and analytical approach
Commercial acumen and understanding of SaaS commercial models
Collaborative and highly engaged approach
Solid understanding of MS Office Suite (Word, Excel, and PowerPoint)
Knowledge of Salesforce.com a plus
Knowledge of the sports and entertainment industry is a bonus