Membership Service Representative 
YMCA of Western Ontario
London, ON
17d ago

Responsibilities :

  • Provide a key role at the information hub of the branch
  • Data entry utilizing AVOCADO Software
  • Conducts personal financial assistance interviews, exercising sound judgement and confidentiality
  • Administrative responsibilities and support to the Manager in ensuring the membership processes are followed to standard;
  • front line role in processing memberships, cancelations, membership agreement forms, and branch communication

  • Provide excellence in customer service at member point of access
  • Qualifications & Experience :

  • Post-secondary education in Office Administration, Marketing, or a related field is an asset
  • Computer skills Word, Excel, Windows, basic Internet skills
  • 1-3 years’ experience in a Customer Service and Sales environment
  • Good grasp of math and excellent problem-solving skills
  • Must provide a current Criminal Record Check as per the Association’s policy
  • Competencies : Leadership


  • Motivates and inspires self and others to take action to achieve desired outcomes
  • Service Orientation

  • Deliberately identifies and creates opportunities to enhance each and every person’s YMCA experience.
  • Teamwork

  • Participates actively in a team for organization effectiveness
  • Business Orientation

  • Always maintains accountability, responsibility and control for the YMCA’s fiscal goals
  • Initiative

  • Does the right thing at the right time without being asked
  • Problem Solving

  • Identifies an issue, gathers and processes relevant information, comes up with possible solutions, selects the appropriate response, and implements solution
  • Commitment to Organization Vision and Values

  • Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA
  • Why the Y :

  • An opportunity to work in a charitable organization open to all regardless of background, belief or ability
  • A connection to an international organization time honoured by many
  • A chance to work with staff who, for the past several years, have documented a satisfaction rate of over 90% on the Staff Satisfaction Survey
  • A place where people care about each other and their community; where the Y’s core values respect, caring, honesty and responsibility are practiced each and every day
  • Hands-on training and transferable skills which will set you up for success now and in the future
  • A complimentary YMCA membership which encourages you to embrace the Y’s philosophy of health and well-being
  • A discount on our Childcare and Camp programs with high interests in the excellence of our programs
  • Other Position Details :

    Varying shifts including mornings, evenings and weekends.

    To apply to this position, please bring a letter of application and résumé to the Job and Volunteer Fair on :

    Monday June 11th 6pm-8 : 30pm or Saturday June 16th 10am-12 : 30pm at :

    Email : cmatthews / Southwest-YMCA-1484447394971820 /

    The YMCA of Western Ontario is committed to providing a barrier-free environment for all stakeholders including our members / participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services.

    As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

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