Location : St-Jean-sur-Richelieu Branch
Schedule : 37,5 hours per week
Candidate must be available to work a variety of locations within the market and to work as per market branches hours :
Monday to Saturday, Wednesday and Thursday until 8pm
You have apassion for helping others. As a Personal Banking Associate, you will focus ondeveloping connections with customers in a personal & consultativeway.
You will help meet the customer’sfinancial needs by supporting both transaction based and advice basedconversations on everyday banking and investment needs.
As a digital leader, you will help ourcustomers learn about our digital solutions to make their banking faster, easier,and more personal.
You will refer customers to the right partner to build newand grow existing customer relationships.
Be a key member of a collaborativeand versatile branch & market team
Welcome warmly & guide ourcustomers as they walk into the branch lobby, offer advice and guidance on thedigital and self-
serve options available with the goal of making it easy,simple and fast to bank with BMO
Proactively engage with ourcustomers and provide advice based on an understand of their financial needs,focused on everyday banking, digital solutions and investment needs
Meet customer’s transaction-basedneeds with seamless execution
Take the initiative and findcreative approaches to make each customer’s experience feel personal
Collaborate with your BMO partnersand identify referral opportunities to further grow the customer’s relationshipwith BMO beyond personal banking
Keep current with the widerfinancial services marketplace, the legal and regulatory environment, and ourcommitment to upholding the highest ethical requirements of our industry
Follow through on the risk andcompliance processes and policies to ensure we safeguard our customers’ assets,maintain their privacy, act in their best interests, and ensure an effectivelyrun branch
What we’re looking for
Passionate commitment to helping our customers
Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience
A focus on results and the ability to thrive in a consultative sales and team-based environment
Resourceful self-starter with courage and confidence to approach customers
Basic knowledge of specialized sales and business banking solutions to refer to specialists
Skilled at personal account opening and Customer Welcome Offers
Digitally-savvy and able to identify banking alternatives for our customers
Readiness to collaborate and work in different capacities as part of a team
Strong interpersonal skills, including the ability to build rapport and connections with customers
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
Spends 50% of time on conversations and requests related to banking services, including handling transactions and supporting customers who walk into the branch.
Spends 50% of time on advice-based conversations with customers
Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs;
listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer
Learns quickly and is motivated to apply new knowledge
Is collaborative, enjoys helping others and being part of a team
Identifies opportunities for referrals and makes smooth hand offs to partners in BMO FG
Undergraduate degree and / or equivalent work experience
Progressively gains knowledge of financial solutions, BMO’s products, processes and systems, and BMO FG
Completion of internal BMO training program, including customer experience and conversation training
Confident and at ease in the use of social media, tablets, Smart phones, online tools, and applications
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits
Registered Investment Sales Representative (RISR) designation, Mutual Funds Essentials completed or working towards it (must be complete within 12 months)