Regional Director – West
H&R Block
Calgary, AB, CA
12h ago

The Opportunity :

We are currently seeking a dynamic Regional Director to join our team in our BC / Edmonton Region. The successful candidate will manage the overall client experience / retention program, strategies and services, associate development, and sales and profitability by supporting District Managers within the BC / Edmonton region.

Key areas of responsibilities :

  • Responsible for the overall performance of BC / Edmonton region to grow clients, grow revenue, and enhance the client experience;
  • Execute national strategies, provide leadership, and deliver on regional business results;
  • Lead a team of approximately 12 District Managers with Company and Franchise locations;
  • Travel to districts to conduct office visits and meet with District Managers and key Associates;
  • Establish district targets in conjunction with CSC Operations Leadership team, coach direct reports, and guide the team in efficient, ethical and result-oriented business practices;
  • Participate in strategic planning, identify opportunities, and present at the Company’s national meetings;
  • Review weekly / monthly budgets and reports to ensure targets are met / exceeded;
  • Ensure that labour hours are managed according to budget and performance growth strategic objectives;
  • Stay current in industry trends, and understand market conditions;
  • Identify methods to continuously improve business performance and operations of our offices;
  • Act as a champion for the Company’s Policies and Block Behaviours;
  • Manage clients concerns that are not resolved at the local level and get elevated;
  • Create and maintain a safe and secure workplace for Associates, Clients and other visitors.
  • Key Qualifications :

  • Bachelor’s degree in Business or other related field or an equivalent combination of education and work experience;
  • Several years of proven experience in a similar role leading a team of District Managers with multi-unit locations (retail environment an asset);
  • Three to five years of business experience in a client based, retail or equivalent environment that includes planning, budgeting and high-level effective people leadership;
  • Previous experience coaching and managing employees on day-to-day operational challenges;
  • Strong interpersonal and communication skills to interact with all levels of the organization;
  • Well organized and able to multi-task while delivering on deadlines;
  • Proven analytical and problem-solving skills with a solutions-oriented attitude;
  • Willingness to work irregular schedules;
  • Ability to travel up to 50% of your time in peak season;
  • Valid driver’s license required, along with reliable transportation and valid / current insurance.
  • We offer our associates a thriving environment in which to expand their skills and develop their potential. Here are some of the benefits that our permanent associates enjoy :

  • A competitive salary and bonus plan, dependent on experience;
  • A comprehensive group benefits package including a wellness account;
  • An employer-matching Registered Retirement Savings Plan for those Associates who contribute to the RRSP Plan;
  • Free tax preparation service for Associates; discounts for their families and friends
  • Ability to participate in the Company’s Employee Stock Purchase Plan after one year of employment.
  • H&R Block fosters a workplace in which individual differences are recognized, appreciated and respected.

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