Environmental Partner (Contract)
Support Services Office
Markham, ON
6d ago

As a valued member of the team, the Environmental Partner demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision, mission and values.

This position provides support to, and oversight of, all long-term care homes : housekeeping, laundry services, and preventative maintenance processes in non-building systems.

This includes ensuring the efficient and effective organization of Housekeeping and Laundry services in assigned Sienna Senior Living Long Term Care Communities, Managed Homes, Contracted Services communities, based on best and leading practices.

The Environmental Partner will ensure that all practices are in keeping with relevant legislation and standards and associated regulatory bodies.


  • Collaborates with members of the Resident Services and Nutrition Care Team.
  • Provides leadership and direction to the Environmental Service Managers in employing the strategic and operating plan.
  • Ensures the consistent application of Support Services Policies and Procedures in all areas of housekeeping and laundry.
  • Supports the development of home-specific policies in collaboration with the leadership in the home and ensure overall compliance is maintained.
  • Liases with contracted services lead on all best practices in housekeeping and laundry.
  • Provides ongoing oversight of the contracted services scope of work and operations.
  • Participates in the recruitment process to ensure highly skilled and effective selection, onboarding, orientation, and evaluation of new managers.
  • Organizes and leads networking, meetings, and communications with Environmental Services Managers.
  • Evaluates all aspects of laundry and housekeeping services applying a continuous quality improvement approach.
  • Identifies areas of risk related to environmental services and actively collaborates with the care community to develop plans to mitigate and minimize risk.
  • Provides the Executive Director with feedback related to the performance of the Environmental Services Manager.
  • Reviews staffing requirements and qualifications in all homes to ensure compliance and resident safety for housekeeping and laundry.
  • As a member of the team, ensures an effective pest control environmental cleaning system that meets resident care needs.
  • Champions and leads programs in housekeeping and laundry promote excellent customer service and efforts to improve resident satisfaction.
  • Provides input on and monitors all PRD housekeeping and laundry costs in preparation of operating budgets for each home including staffing complement and supplies.
  • Monitors chemical costs and identifies mechanisms to reduce costs and facilitate consistency in ordering / inventory LTC Homes.
  • Provides recommendations and input on costing for all capital equipment, preventative maintenance programs, flooring, painting, and wall protection products.
  • Reviews financial statements of assigned homes and assists managers to achieve financial targets.
  • Work in accordance with the Company’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
  • Assists Directors of Dietary and Environmental Service Managers in responding to Ministry of Health compliance review.

  • Certificate in Environmental Management or equivalent.
  • Evidenced-based knowledge of environmental services.
  • Knowledge of the CCHSA / ORCA, OH &. S Act.
  • Experience in the management of housekeeping and laundry services in a Care setting.
  • Experience in coaching / mentoring staff : frontline and management and providing education to an interdisciplinary team.
  • Graduate of an Environmental Services Management program is an asset.
  • 5 years of related long-term care experience is an asset.
  • Competencies / Skills / Attributes

  • Excellent interpersonal and leadership skills.
  • Must have effective verbal and written English communication skills.
  • Must have strong technology skills.
  • Excellent working knowledge of computer word-processing software, excel, and outlook.

  • Modern facility, temperature controlled, smoke-free environment.
  • Combination of natural and fluorescent lighting.
  • Repetitive hand motion, keyboarding / writing up to a 4-hour maximum.
  • Long periods of visual attention to figures and documents.
  • Lifting within corporate health and safety guidelines and minimal lift policy.
  • Physically able to stand and walk for extended periods of time.
  • Crouching, kneeling, stooping / bending for short periods of time minor job function.
  • Walking required on a level surface throughout shifts or climbing stairs.
  • Some disruptions to lifestyle resulting from extra hours dependent on operational needs, dealing with clients, attending meetings or responding to urgent issues.
  • Driving for long periods of time in both urban and rural settings across Ontario.
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