EXPRESSION OF INTEREST - Onsite AV Support Technician - Audiovisual - OTTAWA, ON
J. Patrick & Associates
Ottawa, ON
5d ago

Our client, a leading Audiovisual Systems Integrator, is currently seeking an with strong customer-facing abilities. This candidate will support all audiovisual needs and end-user technologies for the company's enterprise client based in the

Excellent customer communications skills combined with strong AV technical background required. This is NOT a Help Desk or Customer Support role handling calls for Network, Desktop or other IT issues.

This position in-depth knowledge of AV technologies.

  • Provide maintenance support for A / V equipment, such as microphones, projectors, lighting control, ATC hardware.
  • Program and / or troubleshoot A / V equipment
  • Install or replace equipment, with knowledge of A / V integration
  • Operate a trouble ticket system designed to identify customer service issues.
  • Provide remote diagnostics and take corrective action.
  • Track repeat problems and provide feedback (reports) to the Technical Service Manager and Product Manager.
  • Identify recurring problems that may require escalation to the Lead Engineers, or design changes and develop test plan to produce a resolution.
  • Coordinate firm’s internal resources to ensure that hardware and software faults are resolved to customer’s satisfaction.
  • Work with other vendors’ equipment in the direction of specialization and certification.
  • 3-5 years in an onsite client service role
  • Knowledge of Crestron, Biamp, Extron, Polycom & Cisco equipment
  • CTS certification preferred
  • Proficiency in Microsoft Office
  • Excellent communication skills
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