Bilingual Credit Administration Officer (100% Remote)
LAURENTIAN BANK OF CANADA
TORONTO, ON, CA
4d ago

Job Description

Seeing beyond numbersº

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech a subsidiary of Laurentian Bank Financial Group.

Responsibilities

ºInvestigate, evaluate, set conditions, recommend approvals or declines of RSP and investment loans ensuring compliance with the current legislation and with the policies, programs and procedures of Laurentian Bank.

ºGathers necessary information required to co-ordinate and analyze credit application and submits recommendations to the appropriate authority.

ºVerifies data and information on loan applications to ensure their accuracy.

ºProvides consistent, objective and sound credit recommendations in a high volume environment.

ºEnsures attainment of service standards for processing applications in accordance with company policies and procedures.

ºCommunicates decision to external clients and responds to inquiries regarding application status and decisions.

ºReplies to internal and external client queries and provides solutions or escalates the concern to the appropriate authority.

ºResponsible for meeting all productivity measures.

ºMaintains proficiency in the use of primary systems, such as T24 and ASAP, and remains familiar with all Bank systems.

ºSubmits recommendations to the Manager of Credit to improve work processes.

ºKeeps up-to-date on applicable legislation, as well as on the Bank's policies, programs, procedures and market trends.

ºParticipates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.

Qualifications

ºUniversity Degree in a related field and 2 - 3 years of related experience or College Diploma and 3 to 5 years of related experience.

ºKnowledge of credit and underwriting practices, and lending products.

ºKnowledge of the financial services industry and its regulatory environment.

ºDemonstrated ability to use initiative and good judgment.

ºResults-oriented, diplomatic, and adept at building customer relations.

ºExcellent problem-solving and negotiation skills.

ºStrong written and verbal communication skills.

ºAbility to identify process improvements and communicate these to their supervisor

ºComputer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must. Familiarity with using complex and large financial database systems, with the ability to learn inquiry functions in back office processing systems.

ºFamiliarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.

ºBilingual (French / English) verbal and written communication skills are mandatory.

ºFlexibility is appreciated during high volume periods.

Additional Information

Equity, Diversity & Inclusion :

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accessibility :

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA :

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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