The Boutique sales Associate is an entry level retail position and you will be successful by presenting a unique retail experience at sea in line with the Company's brand strategy, enhanced with excellent customer service, while achieving or exceeding budgeted financial goals.
Be the Consummate Host by presenting a unique retail experience at sea in line with the Company's brand strategy, enhanced with excellent customer service, while achieving or exceeding budgeted financial goals.
Personal Characteristics :
Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Willingness to embrace all Company values and Service Credo and lead by example.
Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight them throughout their cruise experience.
Ability to adapt and adjust to a variety of circumstances.
Customer Satisfaction :
Always provides a positive first impression to every passenger through a warm, welcoming individual greeting and professional appearance.
Reliably recognizes past passengers and thanks them for being with us again.
Interacts with every passenger, observing and identifying passengers' preferences and adjusting service accordingly, anticipating passengers’ needs, and engaging in conversation while showing genuine interest at all times.
Always responds immediately to any service issues, escalating to a supervisor as appropriate.
Nurtures a memorable connection with every passenger by remaining engaged through completion of service.
Previous retail experience is required.