We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120-
acre roof. We’re also part of an even larger private North American hospitality enterprise which spans both Canada and the United States-
and includes our 2 other Niagara Falls sister hotels the Marriott Fallsview and Marriott on the Falls Hotels. And if that’s not impressive enough to outline the wealth of career opportunities we can offer you we even have our onsite brewery the Niagara Brewing Company! We principally choose to operate our businesses in co-
operation with some of the World’s most- respected and most- valued brands : Sheraton, Christienne Spa, Crowne Plaza, Massimo’s, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-
Cola, Starbucks and Fallsview Indoor Waterpark to name but a few. Many of our businesses are award winning & internationally-
recognized as best in class : Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins.
Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort.
If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.
The Retail Store Manager is responsible for successfully operating and maximizing the net profitability of each assigned retail store.
The Retail Store Manager is also a service provider to both the internal and an external customer base and supports and enhances overall customer service satisfaction at guests either staying at our hotels or visiting our attractions and restaurants.
The role requires a hands-on Store Manager to drive and improve the customer visitation and corresponding store gross sales, net profit and customer satisfaction conversion.
The role entails, the five functions of management, (planning, organizing, staffing, directing and controlling.) through the application of differing management systems.
Retail products may include fashion, general merchandise, souvenirs, and / or food and beverage or a combination.
As a Retail Store Manager you will review and revise the retail store (s) annual business plan, associated budgets, product selection, inventory and risk control plans.
You will create strategies, tactics, and action plans designed to improve store revenue and profitability performance driven primarily by leading an employment culture that continually inspires the team to seek better sales results and strive for continually increasing store profitability in the most efficient and effective manner while providing a great customer service experience.
maintains brand standards( where applicable), and ensures a clean and safety store environment for both customers and staff.
Responsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory control.
Establishes immediate credibility with guests and staff leads all staff by example
Employs positive persuasion and influence to initiate and / or resolve matters; Excellent interpersonal skills