Customer Service Associate
IKO Industries Ltd.
Brampton, Ontario
11d ago

Description

IKO Industries Ltd . is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry.

Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

We are currently seeking a Customer Service Representative to join our team of skilled professionals in our Order Centre based in Brampton, ON, this position reports to the Order Centre Supervisor.

Position Overview :

Customer Service Representatives process and manage orders for specified territories and provide the highest level of customer service support by phone and email.

Key Responsibilities :

  • Order entry and verification of customer orders for accuracy, load weight, pallet count, special considerations, etc.
  • Order management including monitoring and updating of shipping dates and communicating updates / changes to internal and external customers
  • Management of EDI orders and reporting
  • Responding to customer inquiries by phone and email
  • Proactively identifying, researching, and resolving potential customer issues
  • Completion of customer and performance reporting
  • Collaborating with internal departments to ensure timely delivery of orders
  • File maintenance of customer orders and pick lists
  • Develop strong customer relationships
  • May require some travel within North America
  • Qualifications :

  • Strong customer focus and excellent relationship building skills
  • High level of attention to detail is required to ensure accuracy of order entry and reports
  • Strong communication skills (written and verbal)
  • Ability to problem solve and think outside the box
  • Good organization skills
  • Ability to handle a high volume of emails and orders
  • French and / or Spanish language is considered an asset
  • Practical experience with MS Office, data entry, and detail oriented research
  • College or University degree / diploma in Business Administration or Operations / Inventory Control / Logistics / Supply Chain preferred
  • 1+ years of experience in a similar role with direct experience managing orders and customer relationships
  • Strong / proven analytical skills
  • Benefits :

    IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO.

    The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO.

    We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

    Diversity and Equal Opportunity Employment :

    IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

    Benefits :

    IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO.

    The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO.

    We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

    Diversity and Equal Opportunity Employment :

    IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

    IKO Industries Ltd. encourages and welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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